Customer Success Manager - OEM

4 hours, 12 minutes ago
Full-time
Mid Level
Customer and Technical Support
DomainTools

DomainTools

DomainTools is the go-to for Internet intelligence, empowering security analysts with essential tools to assess threats, prevent attacks, and investigate criminal activity.

IT Services
51-250
Founded 2004

Description

  • Manage OEM partner relationships from technical scoping through contract renewal.
  • Lead technical discovery and hand-off from OEM Account Executives to align APIs and data feeds with partner requirements.
  • Partner with OEM engineering, product, and developer teams to enable API integration, data ingestion, and technical activation.
  • Set onboarding milestones that shorten integration timelines and accelerate joint product launches.
  • Build relationships across partner Product, Engineering/R&D, CTO, and Business Development teams.
  • Run business reviews to assess usage metrics, share roadmap updates, and gather partner feedback.
  • Own renewals for assigned OEM accounts and license agreements.
  • Monitor API usage and identify expansion opportunities for additional data feeds, modules, or usage rights.
  • Track integration health, usage trends, and contract milestones to improve forecasting accuracy.
  • Investigate technical issues, service disruptions, rate-limit problems, and data quality bugs, coordinating escalation across internal teams.

Requirements

  • 3+ years of experience in technical Account Management, Customer Success, or Integration Management with OEM, Embedded Software, API-first, or Strategic Technology Partnerships.
  • Experience working with enterprise cybersecurity platforms, MSSPs, SIEM/SOAR vendors, or Global F100 technology providers.
  • Strong technical knowledge of REST APIs, JSON/XML data feeds, threat intelligence integration, and developer workflows.
  • DNS/domain data expertise preferred.
  • Proven success managing commercial renewal portfolios and driving expansion or upsell in usage-based or embedded licensing environments.
  • Ability to hold technical discussions with developers and architects as well as commercial conversations with product managers and executives.
  • Strong analytical ability to track consumption telemetry, platform health metrics, and account risk.
  • Willingness to travel to partner sites, developer summits, and industry events as needed.
  • Ability to meet role-specific KPIs such as Gross Retention, Net Retention/Expansion, Time-to-Integration, and API Consumption Growth.

Interested in this position?

Apply directly on the company website

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