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Regional Customer Success Director - Southeast

13 hours, 30 minutes ago
United States
Full-time
Lead
Customer Success Manager
Customer and Technical Support
JIRA
Apply Now
HeartFlow

HeartFlow

HeartFlow develops advanced non-invasive diagnostic solutions for coronary artery disease, utilizing AI technology to enhance visualization of coronary arteries and enable physicians to create more effective treatment plans.

Health Care Providers & Services
251-1K
Founded 2010
$793M raised
View All Jobs 3

Description

  • Lead daily operations and execution for multidisciplinary teams, including implementation managers, clinical specialists, and solutions engineers.
  • Ensure implementations meet deadlines, standard operating procedures, quality management systems, and customer success standards.
  • Optimize regional processes, identify and mitigate risks, and implement operational improvements.
  • Align with commercial and cross-functional leaders on regional goals, initiatives, resources, budgets, and performance metrics.
  • Track and report implementation forecasts, cycle times, imaging acceptance rates, and other execution KPIs.
  • Collect, document, and address customer feedback, issues, and escalations.
  • Communicate complex technical and operational initiatives to sales, reimbursement, medical affairs, product, quality, regulatory, and other stakeholders.
  • Coach direct reports through feedback, performance management, leadership development, and career planning.
  • Resolve team conflicts, cross-functional roadblocks, resource constraints, and complex customer escalations.
  • Promote psychological safety, inclusion, ethical decision-making, and employee well-being.

Requirements

  • 12+ years of professional experience in a related field and 5+ years of people leadership experience required.
  • 15+ years of related experience and 8+ years of people leadership preferred.
  • Bachelor’s degree or four years of relevant professional experience required; master’s degree preferred.
  • Experience introducing cardiovascular, medical imaging, or complex IT solutions into healthcare settings.
  • Knowledge of hospital workflows and healthcare IT implementation.
  • Ability to explain medical technologies to physicians and hospital leadership.
  • Demonstrated cross-functional leadership, influence, tact, problem-solving, and strong written and verbal communication.
  • Experience achieving operational excellence through process execution, KPI measurement, and continuous improvement.
  • Strong customer focus, initiative, organization, prioritization, and ability to manage multiple projects.
  • Cardiology, medical imaging, medical, allied health, or technical background preferred.
  • Ability to travel up to 30%.

Benefits

  • Estimated annual base salary of $180,000–$220,000.
  • Bonus and equity compensation.
  • Remote work opportunity.
  • Heartflow supports an inclusive, equal-opportunity work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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