Strategic Operations Manager

14 hours, 10 minutes ago
Full-time
Senior
Project and Program Management
dLocal

dLocal

dLocal provides a comprehensive payment processing solution that enables global enterprises to efficiently manage cross-border transactions in emerging markets, facilitating both local payments and payouts to enhance customer satisfaction and operation...

Diversified Financial Services
251-1K
Founded 2016
$357M raised

Description

  • Act as the right-hand person to the regional manager on daily operations, decision-making, and strategic initiatives.
  • Lead cross-functional strategic projects that improve growth, efficiency, and scalability in the region.
  • Build and maintain relationships with external partners, including acquirers, banks, regulators, and other stakeholders.
  • Analyze market dynamics and collaborate with Product, Operations, Finance, and Legal teams to execute country strategies.
  • Support key merchant relationships, expansion opportunities, and service delivery.
  • Improve the merchant onboarding experience and reduce time-to-revenue.
  • Drive merchant onboarding while ensuring regulatory, compliance, and operational requirements are met.
  • Work with Legal and Compliance teams on licensing, tax, AML, KYC, fraud prevention, and transaction monitoring frameworks.
  • Monitor country performance metrics and turn insights into business recommendations.
  • Prepare business cases and recommendations for market entries, partnerships, product launches, and turnaround strategies.
  • Own internal audit preparation and follow-ups for the region.
  • Represent dLocal in regulatory meetings and industry forums and act as a culture ambassador.

Requirements

  • Minimum 5 years of experience in operations management, strategy, or a related role.
  • Experience in the payments industry, fintechs, or digital banks.
  • Familiarity with business functions including Legal, Finance, Product, and IT.
  • Proven ability to manage large-scale projects and deliver results in a fast-paced environment.
  • Strong analytical and problem-solving skills with a data-driven approach.
  • Proficiency with Excel, project management tools such as Asana or Trello, and data visualization tools such as Tableau or Power BI.
  • Comfort working in an ambiguous, fast-paced, constantly changing environment across global time zones.
  • Fluent written and verbal English.
  • Availability to travel.
  • Ability to establish a relevant business network.

Benefits

  • Flexible schedules with a focus on performance and productivity.
  • Work in the dynamic fintech industry with opportunities to build and innovate.
  • Referral bonus program.
  • Monthly social budget for team connection, in person or remotely.
  • dLocal Houses for coworking trips with your team anywhere in the world.
  • Flexible work model with self-managed focus time and in-person collaboration hubs, depending on role and location.

Interested in this position?

Apply directly on the company website

Apply Now

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