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Client Success Manager

5 hours, 41 minutes ago
Latin America, United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Amplitude Linear Notion Segment
Apply Now
Distro

Distro

DISTRO is a global platform for companies to interview and hire candidates for full-time roles efficiently.

Internet Software & Services
11-50
View All Jobs 39

Description

  • Own end-to-end onboarding for new SMB customers, including discovery, success planning, implementation coordination, training, and go-live.
  • Manage an assigned portfolio of SMB accounts and prioritize outreach using health scores and product telemetry.
  • Help customers design and optimize partner and referral programs, including onboarding partners, building playbooks, and tracking performance.
  • Execute engagement touchpoints such as email, in-app messaging, and webinars to drive activation, adoption, and program utilization.
  • Serve as the primary point of contact for SMB accounts and handle day-to-day requests and light-touch business reviews.
  • Identify and pursue upsell and expansion opportunities in partnership with Sales.
  • Coach customers on best practices for activating connectors and partners and converting leads using Introzy workflows and data.
  • Own and maintain the customer-facing help center by writing, updating, and organizing documentation.
  • Collect and relay customer feedback to Product and the broader Client Success team.
  • Contribute to the ongoing iteration of onboarding and retention playbooks.

Requirements

  • More than 5 years of experience in Client Success, Account Management, Support, or another client-facing role at a B2B SaaS company.
  • Familiarity with subscription or recurring revenue models; experience with renewals or expansion is a plus.
  • Strong written and verbal communication skills with a proactive, customer-first mindset.
  • Highly organized and detail-oriented, with the ability to manage multiple accounts and priorities simultaneously.
  • Eagerness to learn, iterate, and grow within a Client Success function.
  • Remote availability with consistent overlap with US Eastern/Central time zones.
  • Prior exposure to partnerships, channel, affiliate, or PRM tools is preferred.
  • Prior experience supporting partner managers, agencies, or resellers is preferred.
  • Experience following or contributing to Client Success playbooks is preferred.
  • Prioritized candidates are based in LATAM.

Benefits

  • Remote full-time role.
  • Salary range of $50,000 to $75,000 per year.
  • Direct customer ownership from day one.
  • Opportunity to learn the Client Success function alongside an experienced team.
  • Lean team with clear priorities and high impact.
  • Clear growth path toward a full CSM role.

Interested in this position?

Apply directly on the company website

Apply Now

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