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Senior Manager, Customer Onboarding

3 days, 10 hours ago
United States
Full-time
Lead
Program Manager
Project and Program Management
CRM ERP HubSpot
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DISHER Talent Solutions

DISHER Talent Solutions

DISHER Talent is a search and consulting firm that specializes in hiring for technical and engineering roles.

Professional Services
View All Jobs 10

Description

  • Lead complex, strategic, and high-risk customer implementations as a hands-on program leader.
  • Translate commercial commitments into defined scope, milestones, responsibilities, dependencies, and acceptance criteria.
  • Coordinate implementation delivery across Operations, Technology, Product, Customer Success, Finance, and other functions.
  • Maintain customer-facing governance, decision-making discipline, and implementation communications.
  • Build operational readiness, transition planning, and post-launch stabilization into onboarding plans.
  • Manage the onboarding portfolio, forecast pipeline demand, and plan capacity and resources.
  • Establish project-health, portfolio-review, pipeline-readiness, and executive-reporting governance.
  • Monitor delivery metrics, identify implementation trends, and improve forecasting and efficiency.
  • Manage, coach, develop, and assign work to onboarding project managers and future team members.
  • Identify and escalate delivery risks, facilitate cross-functional decisions, and ensure accountable follow-through.

Requirements

  • Bachelor’s degree in business, operations, supply chain, technology, project management, or a related field, or equivalent relevant experience.
  • Active PMP certification.
  • 8+ years of progressive project, program, or implementation leadership experience, including complex customer-facing implementations.
  • 3+ years of formal people-management experience, including coaching and performance management.
  • Experience leading deals valued at $10M+.
  • Advanced hands-on proficiency with project management tools, preferably Smartsheet, including plans, dependencies, dashboards, reports, portfolio views, and executive status reporting.
  • Experience managing multiple concurrent implementations or a delivery portfolio.
  • Experience with capacity planning, resource forecasting, governance design, risk management, and executive reporting.
  • Ability to lead cross-functional teams without direct authority and communicate effectively with customers and executives.
  • Practical experience using AI-enabled tools to improve program delivery, reporting, risk identification, and administrative workflows with appropriate human review and data handling.
  • Current and continuing authorization to work in the United States without restrictions or expiration.
  • Experience in supply chain, service logistics, field service, SaaS, managed services, or another complex operational environment (preferred).
  • Experience building or materially improving a customer onboarding or implementation operating model (preferred).
  • Experience with enterprise customers, multi-region launches, operational integrations, or high-dependency programs (preferred).
  • Familiarity with HubSpot or equivalent CRM, ERP, service-management, and business-intelligence platforms (preferred).

Interested in this position?

Apply directly on the company website

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