Director of Technical Delivery

10 hours, 46 minutes ago
Full-time
Executive
Project and Program Management
Leena AI

Leena AI

Leena AI offers an autonomous conversational AI platform that assists employees in addressing their IT, HR, and Finance needs efficiently, significantly enhancing productivity and reducing support tickets.

Professional Services
201-500
Founded 2018
$40M raised

Description

  • Hire, enable, manage, and capacity-plan the AI FDE team as customer volume grows.
  • Establish implementation SOPs, success metrics, escalation paths, and delivery governance.
  • Design delivery methodologies, tooling, and QA frameworks for repeatable AI deployments.
  • Oversee the full delivery lifecycle from post-sale handoff and solution design through go-live and transition to customer success.
  • Ensure effective handoffs among Sales, Implementation, Account Management, and Customer Success.
  • Partner with Product and Engineering to surface platform gaps, incorporate field feedback, and influence the product roadmap.
  • Own team OKRs for go-live timelines, customer satisfaction, and net revenue retention.
  • Represent AI delivery in planning with Sales, Customer Success, Product, and Engineering leaders.

Requirements

  • BS or BA degree from an accredited university.
  • 10–15 years of development, technical delivery, or professional services engineering leadership experience in growth-stage SaaS or AI-native companies.
  • Experience building and scaling customer-facing technical teams, such as FDEs, engineers, or analysts.
  • Former hands-on developer with fluency in architecture diagrams and technical tradeoffs.
  • Recent hands-on experience delivering AI- or ML-powered solutions at a growth-stage SaaS or AI-native company.
  • Experience designing SDLC-style delivery frameworks, tooling, and standards for consistent, high-quality outcomes.
  • Experience communicating and presenting effectively to C-suite, VP, and director-level internal and client stakeholders.
  • Ability to influence Sales, Product, Customer Success, and Engineering teams without direct authority.
  • Strong written and verbal communication skills and a track record of feeding customer insights into Product and Engineering.
  • Experience with AI/ML products or technologies, Jira or Rocketlane, and building a delivery function from scratch in a growth-stage or funding-constrained environment (preferred).

Benefits

  • Competitive compensation and meaningful equity.
  • Opportunities for rapid career growth.
  • Opportunity to build and own a new function within Global Professional Services.
  • Work on enterprise AI and automation deployments with a global team.

Interested in this position?

Apply directly on the company website

Apply Now

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