Dijital Team

Dijital Team

Join Dijital Team, the globally recognized A-Team for IT Services. Explore our open positions and stay ahead in your career.

Internet Software & Services
11-50
Founded 2023

Description

  • Serve as the primary technical escalation point for Level 1 and Level 2 engineers.
  • Own complex technical incidents through resolution, including root-cause analysis and long-term remediation.
  • Provide expert support for Microsoft 365, Azure, Entra ID, Intune, Exchange Online, SharePoint Online, Teams, and Defender.
  • Manage Azure services including virtual machines, networking, storage, files, backup, identity, and Azure Virtual Desktop.
  • Plan and deliver customer infrastructure projects, including Microsoft 365 migrations, Azure deployments, Intune implementations, and Windows Server upgrades.
  • Modernise Active Directory environments and deliver infrastructure refreshes, security improvements, backup and disaster recovery solutions, and network upgrades.
  • Mentor Level 1 and Level 2 engineers and improve service desk technical capability.
  • Develop technical documentation, standard operating procedures, and engineering standards.
  • Identify and implement opportunities for automation and operational improvement.

Requirements

  • Expert-level knowledge of Microsoft 365.
  • Experience with Microsoft Entra ID, Microsoft Intune, Azure, Exchange Online, SharePoint Online, Microsoft Teams, and Microsoft Defender.
  • Knowledge of Windows Server, Active Directory, Group Policy, DNS, DHCP, TCP/IP networking, and VPN technologies.
  • Experience with backup and disaster recovery solutions.
  • PowerShell experience.
  • Strong troubleshooting, root-cause analysis, and technical decision-making abilities.
  • Ability to communicate clearly with customers and technical colleagues in a fast-paced managed services environment.
  • Experience mentoring and developing other engineers.
  • Experience with Datto RMM/EDR, RocketCyber, Cisco Meraki, Cloudflare, Microsoft Purview, Azure Virtual Desktop, IT Glue, Autotask PSA, or Microsoft Copilot (preferred).
  • Commitment to continual learning and improving technical standards.

Benefits

  • Compensation paid in Australian Dollars.
  • Medical insurance from day one for the employee and spouse or parents.
  • Generous outpatient medical coverage.
  • Home office setup and internet allowances.
  • Gym and wellness allowance.
  • Flexible work from home or office.
  • Mental health and counselling support through Diji Assist.
  • Industry certification reimbursement, team events, and rewards and recognition.

Interested in this position?

Apply directly on the company website

Apply Now

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