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Sales & Business Administration Coordinator

8 hours, 59 minutes ago
Sri Lanka
Full-time
Mid Level
Sales
Sales and Business Development
Apply Now
Dijital Team

Dijital Team

Join Dijital Team, the globally recognized A-Team for IT Services. Explore our open positions and stay ahead in your career.

Internet Software & Services
11-50
Founded 2023
View All Jobs 24

Description

  • Prepare, review, amend, and issue customer quotations using Kaseya Quote Manager.
  • Coordinate contract creation, amendments, renewals, and lifecycle administration in Autotask.
  • Respond to customer enquiries about contracts, licensing, billing, and account records.
  • Run vendor licence reports and reconcile SKUs and quantities against contracts and internal records.
  • Investigate discrepancies, coordinate corrections, and prepare validated data for billing and business systems.
  • Maintain accurate CRM records and support customer lists, segmentation, campaigns, and marketing reporting.
  • Create and maintain process documentation, workflow guides, internal resources, and training materials.
  • Prepare and validate reports from vendors and business applications.
  • Investigate operational issues and recommend workflow, system, and administrative improvements.
  • Provide broader business administration support, including service desk coordination, ticket management, or dispatch activities where appropriate.

Requirements

  • Experience in sales support, business administration, operations coordination, contracts, or customer account management.
  • Experience supporting quotations, renewals, contracts, customer records, and commercial administration.
  • Intermediate experience with Kaseya Quote Manager (KQM).
  • Intermediate to advanced experience with Autotask Contract Manager.
  • Experience with CRM platforms and accurate customer data maintenance.
  • Intermediate proficiency with Microsoft 365, including Excel, Outlook, Teams, SharePoint, Planner, OneNote, Loop, Copilot, and Clipchamp.
  • Experience with SoftwareOne, Rhipe, or equivalent Microsoft licensing portals.
  • Familiarity with IT documentation and password management platforms such as IT Glue or Keeper.
  • Strong communication, customer service, organisational, analytical, problem-solving, and prioritisation skills.
  • Ability to handle sensitive information securely, document processes, deliver training, and take ownership of follow-through.

Benefits

  • Salary paid in Australian Dollars.
  • Medical insurance from day one for the employee and spouse, or parents if unmarried.
  • Generous outpatient medical coverage.
  • Home office setup and internet allowances.
  • Gym and wellness allowance.
  • Mental health and counselling support through Diji Assist.
  • Reimbursement for industry certifications.
  • Flexible home-or-office working, team events, rewards and recognition, and holiday celebrations.

Interested in this position?

Apply directly on the company website

Apply Now

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