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Onboard Sales Specialist

7 hours, 56 minutes ago
United States
Full-time
Junior
Sales
Customer and Technical Support
CRM Salesforce
Apply Now
Lindblad Expeditions

Lindblad Expeditions

Lindblad Expeditions is a luxury adventure cruise company that offers intimate small ship expeditions to the world's most pristine and inspiring places. With a focus on exploration, education, and sustainability, Lindblad Expeditions, in partnership wi...

Transportation
251-1K
Founded 1979
View All Jobs

Description

  • Promote and sell future expeditions through guest engagement, storytelling, consultations, presentations, and promotional offers.
  • Build relationships with guests through dining, shore excursions, and personalized recommendations.
  • Maintain knowledge of itineraries, destinations, offers, and the company’s full voyage portfolio.
  • Handle onboard bookings, scheduled sales availability, lead follow-up, and coordination with shoreside reservations and sales teams.
  • Execute onboard marketing campaigns and distribute updated sales collateral.
  • Collaborate with expedition, hotel, reception, purser, and shoreside teams throughout each voyage.
  • Track sales activity, conversions, guest feedback, booking trends, and revenue in voyage recap reports.
  • Support embarkation, guest check-in, reception, base camp operations, cabin upgrades, guest questions, and end-of-day presentations.
  • Participate in mandatory safety drills and follow Safety Officer instructions.
  • Gather guest insights to inform sales strategies, future offerings, itineraries, and experiences.

Requirements

  • Four-year college degree or equivalent experience.
  • At least 2 years of successful customer-facing sales experience, preferably in travel, tourism, or adventure sectors.
  • Excellent English verbal and written communication, presentation, and interpersonal skills.
  • Strong organization, administration, time management, prioritization, and attention to detail.
  • Service-oriented approach with the ability to tailor conversations to guest needs.
  • Ability to work independently, meet sales targets, maintain professionalism, and collaborate effectively.
  • Comfort working onboard a ship for extended periods, in remote locations, and in a fast-paced environment.
  • Proficiency with Microsoft PowerPoint, Word, Excel, and Outlook.
  • Knowledge of Seaware and Salesforce preferred.
  • Passion for expedition travel; shipboard, tourism, National Geographic-Lindblad, public speaking, or educational outreach experience preferred.
  • Valid passport or U.S. passport/permanent resident card preferred; medical certificate and Maritime Security Awareness certification required.
  • Ability to work rotational assignments of 2–4 months, up to 8 months total annually, averaging 10 hours daily over a 7-day workweek.
  • Ability to stand for extended periods, move between decks, and occasionally participate in field excursions.
  • Successful background check, drug testing, post-offer physical examination, and fitness determination for sea duty required.

Benefits

  • Room and board when scheduled, with a private cabin and no roommate.
  • Travel day pay and covered travel expenses.
  • Travel benefits for employees and their families.
  • Uniforms provided.
  • Training opportunities, including assistance obtaining required certifications during onboarding.

Interested in this position?

Apply directly on the company website

Apply Now

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