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Network Escalations Engineer

3 weeks, 5 days ago
Sri Lanka
Full-time
Senior
Network Engineer
DevOps and Infrastructure
Azure Cybersecurity Linux Network Security Palo Alto PowerShell Python
Apply Now
Dijital Team

Dijital Team

Join Dijital Team, the globally recognized A-Team for IT Services. Explore our open positions and stay ahead in your career.

Internet Software & Services
11-50
Founded 2023
View All Jobs 21

Description

  • Act as the primary escalation point for complex network, security, wireless, and WAN-related incidents.
  • Lead advanced troubleshooting, root cause analysis, and problem management activities.
  • Manage high-risk changes, upgrades, maintenance activities, and service restoration efforts.
  • Provide technical leadership, mentoring, and guidance to Level 2 Engineers.
  • Develop and maintain technical standards, documentation, implementation plans, and knowledge resources.
  • Deliver after-hours technical guidance and incident management support to restore critical customer services when required.
  • Contribute to automation, operational efficiencies, observability, and continuous improvement initiatives across the engineering function.

Requirements

  • Bachelor's degree in Information Technology, Computer Science, Network Engineering, Cyber Security, or equivalent industry experience.
  • 5+ years of experience supporting enterprise, service provider, or managed services network and security environments.
  • Demonstrated experience managing technical escalations, major incidents, and complex troubleshooting.
  • Industry certifications such as Fortinet FCP/FCSS, Cisco CCNP, Aruba Professional, Palo Alto, or equivalent are highly regarded.
  • Strong understanding of ITIL service management practices.
  • Experience mentoring engineers and supporting technical capability development.
  • Advanced expertise with Fortinet Security Fabric.
  • Strong knowledge of enterprise routing and switching technologies.
  • Experience with enterprise wireless networking.
  • Solid understanding of BGP, OSPF, MPLS, WAN, and carrier networking.
  • Experience with SD-WAN and Secure Access Service Edge (SASE) solutions.
  • Strong understanding of network security architecture and best practices.
  • Experience identifying automation opportunities and operational improvements.
  • Exposure to APIs, scripting, and automation platforms.
  • Understanding of observability, telemetry, and proactive operations.
  • Experience using AI-assisted operational workflows and troubleshooting tools.
  • Interest in emerging networking, cloud, and security technologies.
  • Experience with Azure networking and hybrid cloud connectivity.
  • Windows and Linux administration experience.
  • Network automation using PowerShell, Python, or APIs.
  • Exposure to monitoring and observability platforms.
  • Security certifications or hands-on security experience are advantageous.

Benefits

  • Paid in Australian Dollars.
  • Medical insurance from day one for you and your spouse, or parents if unmarried.
  • Generous OPD coverage.
  • Home office setup allowance.
  • Internet allowance.
  • Gym and wellness allowance.
  • Mental health and counseling support.
  • Reimbursement for industry certifications.
  • Flexible work from home or office.
  • Regular team events, engagement activities, and year-end celebrations.

Interested in this position?

Apply directly on the company website

Apply Now

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