Dijital Team

Join Dijital Team, the globally recognized A-Team for IT Services. Explore our open positions and stay ahead in your career.

Internet Software & Services

Information Technology

11-50 (15)

Founded 2023

23 open positions

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L3 - Systems and Network Engineer

2 days, 2 hours ago

Sri Lanka

Full-time

Senior

Network Engineer

DevOps and Infrastructure

Azure Network Security Windows Server

Apply Now

Dijital Team

Join Dijital Team, the globally recognized A-Team for IT Services. Explore our open positions and stay ahead in your career.

Internet Software & Services

11-50

Founded 2023

View All Jobs 23

Description

Act as the final technical escalation point for complex L3 incidents and infrastructure issues.
Own escalated issues from investigation through successful resolution.
Diagnose and resolve issues across networking, Microsoft 365, Azure, Windows infrastructure, and cloud environments.
Design, configure, implement, and troubleshoot network solutions, including firewalls, VLANs, switches, routers, and connectivity.
Perform root cause analysis and implement permanent technical solutions.
Identify improvements to customer infrastructure security, reliability, and performance.
Guide and support L1/L2 engineers through technical mentoring and escalation assistance.
Collaborate with vendors and technology providers when specialist support is required.
Maintain technical documentation, solutions, and knowledge articles.
Follow ITIL processes and contribute to infrastructure, networking, and security projects.

Requirements

7+ years of relevant IT infrastructure or technical support experience with demonstrated L3 capability.
Hands-on networking experience spanning design, implementation, configuration, and troubleshooting.
Experience with network security, firewalls, VLANs, switches, and routers.
Strong experience with Microsoft 365, Microsoft Azure, Microsoft Intune, and Windows Server.
Ability to independently investigate complex issues, perform root cause analysis, and make sound technical decisions.
Experience working in an MSP or multi-customer environment is preferred.
Understanding of ITIL principles and IT service management practices.
Strong written and verbal communication, analytical, problem-solving, documentation, and customer-facing skills.
Experience guiding or mentoring L1/L2 engineers and working across varied customer environments.
Experience with Halo PSA, NinjaOne RMM, Aruba, Fortinet, or DrayTek is preferred; relevant Microsoft, networking, or security certifications are advantageous.

Benefits

Compensation paid in Australian Dollars.
Medical insurance from day one for employees and eligible dependents.
Generous outpatient medical coverage.
Home office setup and internet allowances.
Gym and wellness allowance.
Mental health and counseling support.
Certification reimbursement and rewards and recognition programs.
Flexible home or office working, team events, and financial year-end celebrations.

Interested in this position?

Apply directly on the company website

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