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L3 Support Engineer

3 weeks, 3 days ago
Sri Lanka
Full-time
Mid Level
Technical Support Engineer
DevOps and Infrastructure
Active Directory AWS Azure Confluence DHCP DNS SQL Server Windows Server WordPress
Apply Now
Dijital Team

Dijital Team

Join Dijital Team, the globally recognized A-Team for IT Services. Explore our open positions and stay ahead in your career.

Internet Software & Services
11-50
Founded 2023
View All Jobs 16

Description

  • Deliver Level 2 and Level 3 support across cloud, infrastructure, networking, and endpoint environments.
  • Diagnose and resolve escalated issues while maintaining ownership through resolution.
  • Administer Microsoft 365, Windows Server, Active Directory, Group Policy, virtualization, and cloud environments.
  • Support backup, disaster recovery, patching, monitoring, maintenance, and infrastructure health checks.
  • Assist with infrastructure projects, migrations, client onboarding, upgrades, and systems improvements.
  • Develop technical recommendations, policies, standards, procedures, and operational processes.
  • Maintain accurate client, ticket, technical, and knowledge-base documentation.
  • Identify automation and service-delivery improvement opportunities.
  • Collaborate with engineers, management, clients, and support teams, including mentoring junior staff.
  • Manage tickets, communications, time records, SLAs, and customer satisfaction across support channels.

Requirements

  • 4+ years of experience in an MSP environment.
  • Proven Level 2 and/or Level 3 IT support experience.
  • Strong troubleshooting skills across infrastructure, cloud, networking, and endpoint technologies.
  • Hands-on Microsoft 365 experience, including Intune, Entra ID, Exchange Online, and policy administration.
  • Strong Windows Server administration skills, including Active Directory and Group Policy.
  • Basic Hyper-V administration and troubleshooting experience; virtualization experience with VMware is beneficial.
  • Experience with ticketing, time-management, and time-tracking systems.
  • Experience creating technical documentation and operational processes.
  • Strong customer service, phone support, written and verbal communication skills.
  • Ability to manage competing priorities independently, collaborate effectively, maintain accurate documentation, and support continuous learning.
  • Experience with Azure, AWS, ConnectWise, ScreenConnect, Datto BCDR, security tools, WordPress/cPanel, Confluence, and related MSP platforms is desirable.
  • Experience supporting healthcare or medical practice management applications is desirable.

Benefits

  • Salary paid in Australian Dollars.
  • Medical insurance from day one for employees and eligible dependents.
  • Generous outpatient medical coverage.
  • Home office setup and internet allowances.
  • Gym and wellness allowance.
  • Mental health and counseling support.
  • Reimbursement for industry certifications.
  • Flexible home or office-based work, team events, recognition programs, and holiday celebrations.

Interested in this position?

Apply directly on the company website

Apply Now

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