DigitalGenius

DigitalGenius is an AI platform that automates and enhances customer service with deep learning and AI, delivering exceptional support across multiple channels.

Professional Services

Industrials

11-50 (45)

Founded 2014

$26M raised

2 open positions

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Solutions Engineer

1 week ago

Croatia, Moldova, Poland, Romania

Contract

Mid Level

Solutions Engineer

Software Development

JSON LLM OAuth Postman Python Shopify

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DigitalGenius

DigitalGenius is an AI platform that automates and enhances customer service with deep learning and AI, delivering exceptional support across multiple channels.

Professional Services

11-50

Founded 2014

$26M raised

View All Jobs 2

Description

Translate business requirements into scalable technical solutions on the DigitalGenius platform.
Configure workflows, AI agents, integrations, and automation logic for complex e-commerce use cases.
Design and implement APIs and third-party integrations with systems such as OMS, carriers, and help desks.
Prompt, tune, and evaluate LLM-powered components including classifications, extractions, guardrails, and generative replies.
Lead new use case implementation projects from delivery through launch.
Troubleshoot complex technical issues across systems, data, and AI behavior.
Partner with Customer Success Managers to align technical delivery with customer outcomes and ROI.
Advise customers on best practices, scalability, AI strategy, and optimization.
Provide structured product feedback based on real implementations and contribute to roadmap discussions.
Continuously improve automation performance, resolution rates, and AI accuracy while building reusable assets and internal best practices.

Requirements

AI-first mindset with genuine enthusiasm for LLMs and applied AI, and a habit of automating repetitive work.
Ability to translate business requirements into reliable workflows, including edge cases, data mapping, retries, and decision logic.
Strong API and integration experience, including building and debugging with Postman, JSON, webhooks, authentication, pagination, and error handling.
Hands-on Python experience writing and shipping code used by others, such as integrations, automation scripts, services, or internal tools.
Strong communication skills with the ability to explain technical concepts clearly, write clean documentation, and keep stakeholders aligned.
Strong organization and project management skills across multiple stakeholders, priorities, and parallel implementations.
Hands-on LLM experience with prompting, classification, guardrails, evaluation, and tools such as LangChain, LlamaIndex, OpenAI, or Anthropic SDKs is preferred.
Low-code or workflow automation experience with tools such as Zapier, Make, Workato, Tray.io, n8n, Salesforce Flow, ServiceNow, Power Automate, or Retool is preferred.
Exposure to e-commerce and OMS systems, especially Shopify, including orders, fulfillments, returns, refunds, customer data, tags, statuses, and webhooks is preferred.
Experience with customer service platforms such as Zendesk or Salesforce Service Cloud, or a similar SaaS delivery background, is preferred.

Benefits

Competitive salary.
25 days of vacation time.
Monthly fitness stipend of $210 through a Lifestyle wallet from day one.
Ongoing subscription to a mental health support platform.
Paid Claude subscription for daily AI tool use.
Learning budget for courses, books, conferences, and certifications.
A low-bureaucracy environment designed to support skill development.

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