Client Services Manager

10 hours, 1 minute ago
Full-time
Lead
Customer and Technical Support
Digible

Digible

Digible is a digital agency specializing in apartment marketing, offering tailored services and exclusive products. Committed to fostering a positive company culture and transforming the industry with a passionate team.

Professional Services
51-250
Founded 2017
$0M raised

Description

  • Lead, coach, and develop a team of 6–8 account managers.
  • Foster accountability, collaboration, and continuous improvement through mentorship, 1:1s, and feedback.
  • Oversee team operations and manage key performance metrics.
  • Partner with internal departments to align account strategies and deliver strong client performance.
  • Lead quarterly initiatives focused on operational efficiency, client outcomes, and service innovation.
  • Develop scalable workflows and playbooks for consistent client experiences.
  • Build trusted relationships with corporate client contacts and manage strategic communications, escalations, and account-wide initiatives.
  • Track outcomes including portfolio retention, escalation resolution, response-time SLAs, team engagement, and portfolio growth.

Requirements

  • 6+ years of relevant customer-facing experience.
  • 2+ years of digital agency experience.
  • 1–3 years of experience leading high-performing teams.
  • Experience in multifamily, senior living, or student housing is strongly preferred.
  • Excellent communication, problem-solving, organizational, and data-analysis abilities.
  • Ability to manage KPIs, improve processes, and develop scalable strategies.
  • Growth mindset, strong learning ability, and values-driven approach.
  • Ability to navigate complex client dynamics and remain composed under pressure.
  • Professional references may be requested during the hiring process.

Benefits

  • $95,000–$125,000 annual salary.
  • Four-day, 32-hour work week.
  • Work-from-anywhere flexibility.
  • Three weeks of PTO, sick leave, bereavement leave, and 11 paid holidays.
  • 401(k) with a 5% employer match.
  • 75% employer-paid medical, dental, and vision coverage.
  • $75 monthly physical wellness and $75 monthly mental wellness reimbursements.
  • Paid parental leave, employee development program, financial wellness subscription, and company-sponsored social events.

Interested in this position?

Apply directly on the company website

Apply Now

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