Customer Success Manager (EMEA)

9 hours, 46 minutes ago
Full-time
Mid Level
Customer and Technical Support
Apiiro

Apiiro

Apiiro provides a comprehensive application security posture management platform that enhances the security of software development by offering deep visibility into application risks, prioritization, remediation, and prevention strategies.

IT Services
51-250
Founded 2019
$135M raised

Description

  • Own customer onboarding, including success criteria, timelines, and risk-mitigation checkpoints.
  • Drive platform adoption through integrations, enablement sessions, and accelerated time-to-first-value.
  • Lead customer programs with adoption cadences, executive reporting, risk registers, and milestone planning.
  • Translate technical capabilities into business value and identify opportunities to expand platform adoption.
  • Represent customer needs to Product and Engineering teams to influence roadmap and service improvements.
  • Lead quarterly and executive business reviews while maintaining executive relationships and customer satisfaction.
  • Facilitate kickoff sessions and apply rigorous program management across accounts.
  • Embed Apiiro into engineering, DevOps, and security workflows.
  • Build use cases demonstrating risk reduction, compliance readiness, and developer velocity.
  • Coordinate cross-functional escalations and maintain reusable internal and customer-facing assets.

Requirements

  • Strong understanding of SDLC and infrastructure practices, including Agile, Scrum, Waterfall, SCMs, CI/CD pipelines, DevSecOps, and container registries.
  • Knowledge of application security tools and practices, including SAST, SCA, AI security, secure software supply chains, secrets detection, penetration testing, threat modeling, and misconfiguration detection.
  • Experience driving measurable ASPM outcomes, including risk reduction, adoption metrics, and ROI.
  • Familiarity with next-generation security tools such as AI agents.
  • Excellent communication and relationship-building skills.
  • Outcome-driven, organized, proactive, and capable of managing multiple priorities.
  • Ability to work effectively with technical teams and executive stakeholders.
  • Ability to tune security findings through false-positive management, suppression, and deduplication.

Interested in this position?

Apply directly on the company website

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