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Enterprise, Customer Success Manager

1 month, 2 weeks ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM Cybersecurity
Apply Now
DeleteMe

DeleteMe

DeleteMe is a leading personal data removal service that helps individuals protect their online privacy by removing exposed personal information from search engines and data broker sites. With over 35 million pieces of data removed since 2010, DeleteMe...

Internet Software & Services
51-250
View All Jobs 9

Description

  • Own the full enterprise customer lifecycle from onboarding and implementation through adoption, renewal, and retention.
  • Develop account plans, mutual success plans, stakeholder maps, health scores, and multi-year engagement roadmaps.
  • Deliver exposure-reduction reporting, executive business reviews, and metrics aligned with customer security objectives.
  • Drive adoption through enrollment campaigns, champion enablement, internal communications, and feature education.
  • Own renewal execution, forecasting, churn mitigation, and negotiation of complex multi-year agreements.
  • Identify expansion and referral opportunities and coordinate handoffs with Sales.
  • Advise customers on personal-data exposure threats, privacy practices, security reviews, and compliance workflows.
  • Coordinate urgent exposure escalations with discretion and clear customer communication.
  • Collaborate with Sales, Product, Support, Marketing, Security, Legal, and leadership while maintaining accurate CRM records.
  • Protect sensitive customer rosters and records according to data-handling and least-privilege policies.

Requirements

  • 5+ years of experience as a Customer Success Manager, Account Manager, or equivalent.
  • Experience owning renewals, churn mitigation, GRR/NRR, and retention targets in a fast-paced SaaS environment.
  • Experience managing strategic enterprise accounts and negotiating complex, multi-year contract renewals.
  • Familiarity with enterprise procurement, budget cycles, and multi-stakeholder buying committees.
  • Experience driving adoption across complex organizations and managing sponsor or champion turnover.
  • Experience collaborating cross-functionally with Sales, Marketing, Product, and Support.
  • Experience applying project-management principles and managing stakeholder expectations.
  • Privacy, security, or threat-intelligence industry experience preferred; familiarity with security questionnaires, SOC 2, and DPAs is a plus.
  • Experience with Customer Success platforms such as Gainsight or ChurnZero and CRM tools preferred.
  • Strong executive communication, risk communication, critical thinking, discretion, and escalation-management skills; candidates should preferably be in the U.S. Eastern Time Zone and able to travel up to 20%.

Benefits

  • Medical, vision, and dental insurance.
  • 401(k) retirement plan.
  • Paid parental leave.
  • 20 days of paid time off, 11 company-paid holidays, and a birthday day off.
  • Work-from-home stipend and cell phone reimbursement.
  • Fitness membership and childcare reimbursement.
  • DeleteMe Gold Membership and discounted plans for friends and family.

Interested in this position?

Apply directly on the company website

Apply Now

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