Technical Writer

4 hours, 21 minutes ago
Full-time
Mid Level
Technical Writing and Documentation
DevRev

DevRev

DevRev is a business software company bridging the gap between developers and end users, empowering devs to build, support, and grow their revs with an API-first dev-centric CRM.

Internet Software & Services
51-250
Founded 2020

Description

  • Write, review, publish, and maintain product documentation for the support portal across core AI product features, platform capabilities, and integrations.
  • Ensure documentation is available at launch and continuously improved as the product evolves and customer needs change.
  • Partner with product managers to structure, draft, edit, publish, and shepherd documentation through review to completion on schedule.
  • Identify and close knowledge base gaps by analyzing support ticket themes, deflection data, and customer feedback.
  • Maintain and improve documentation infrastructure, including article health metrics, metadata hygiene, and article visibility settings.
  • Hold subject-matter experts accountable for technical reviews and drive cross-functional documentation ownership.
  • Use AI and automation to scale documentation work through drafting, content audits, and workflow automation.
  • Contribute to operational improvements that raise documentation quality, findability, and consistency.

Requirements

  • 3-6 years of experience writing and maintaining software product documentation, preferably for SaaS or platform products.
  • Strong understanding of documentation best practices, including information architecture, essentialism, and clear, direct prose.
  • Experience sustaining and iterating on a documentation set over time, including expanding, consolidating, and retiring content.
  • Comfort with knowledge base platforms, markdown, and version-controlled content workflows.
  • Ability to learn complex technical domains quickly, including AI, APIs, integrations, and access control.
  • Effective asynchronous communication skills across time zones.
  • Interest in using AI tools to support drafting, translation, content audits, or summarization.
  • Previous startup experience is strongly preferred.
  • Familiarity with AI products, developer tools, or platform products with complex permission models is strongly preferred.
  • Experience using analytics such as article views, search queries, and deflection rates to prioritize work and measure impact is strongly preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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