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Intermediate Site Reliability Engineer - OP02079

2 weeks, 6 days ago
Chile
Full-time
Mid Level
Site Reliability Engineer (SRE)
Software Development
AWS Azure Datadog Docker ELK Stack GCP GitLab CI GraphQL Jenkins Kubernetes Microservices Node.js REST API TypeScript WebSockets
Apply Now
Dev.Pro

Dev.Pro

Dev.Pro is a globally distributed software development partner, specializing in custom outsourced software development for innovative technology companies to scale their businesses efficiently.

Internet Software & Services
251-1K
Founded 2011
View All Jobs 27

Description

  • Provide first-line operational support for a cloud-based production environment and respond to incidents promptly.
  • Monitor systems, troubleshoot production issues, and apply corrective actions to restore service.
  • Work with engineering teams on bug fixes, hotfixes, and escalations.
  • Administer MDM solutions and support remote software deployments.
  • Implement automated monitoring and alerting to improve incident detection and response.
  • Document operational processes, maintain knowledge bases, and create incident runbooks.
  • Participate in an on-call rotation to provide 24/7 critical incident coverage.
  • Contribute to post-incident reviews and improvements to monitoring, response, and resolution processes.
  • Build Node.js/TypeScript utilities to automate workflows, parse logs and JSON, and validate API payloads.
  • Troubleshoot REST/GraphQL integrations, analyze request/response traces, and support third-party API integrations.
  • Analyze system and application logs and telemetry to resolve issues.
  • Manage and administer system access.

Requirements

  • Bachelor’s degree in Computer Science, Engineering, or a related field.
  • 3+ years of experience supporting production systems, with a focus on incident response and resolution.
  • Strong experience in operational support or SRE roles in cloud environments.
  • Proficiency in Node.js, including debugging, error handling, and performance troubleshooting.
  • Experience with AWS, Azure, or GCP and monitoring/troubleshooting cloud-native applications.
  • Experience working with APIs and integrations.
  • Familiarity with logging and monitoring tools such as Winston, Bunyan, Datadog, ELK Stack, and CloudWatch.
  • Experience with CI/CD pipelines and automated deployments using Jenkins, GitLab CI, or AWS CodePipeline.
  • Strong problem-solving skills in high-pressure, time-sensitive situations.
  • Strong communication skills for structured incident reporting and documentation.
  • Effective cross-functional collaboration with development, DevOps, and product teams.
  • Upper-Intermediate+ English level.
  • Desirable: experience with containerization tools such as Docker and Kubernetes.
  • Desirable: knowledge of REST APIs, WebSockets, and microservices architecture.
  • Desirable: familiarity with incident management frameworks such as ITIL and SRE practices.
  • Desirable: understanding of cloud security best practices.
  • Desirable: experience with mobile POS platforms or mobile application environments.
  • Desirable: familiarity with mobile device management (MDM) solutions.

Benefits

  • 99.9% remote work with the ability to work from anywhere in the world.
  • 30 paid days off per year for vacations, holidays, or personal time.
  • 5 paid sick days, up to 60 days of medical leave, and up to 6 paid days off for major family events.
  • Partially covered health insurance after the probation period.
  • Wellness bonus for gym memberships, sports nutrition, and similar needs after 6 months.
  • Salary paid in U.S. dollars.
  • Approved overtime fully covered.
  • Access to English lessons, Dev.Pro University programs, and online team-building activities.

Interested in this position?

Apply directly on the company website

Apply Now

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