Senior Training & Development Specialist (M365 & Teams Services)

30 minutes ago
Full-time
Mid Level
Technical Writing and Documentation
Dev Technology

Dev Technology

Dev Technology specializes in providing information technology services that develop mission-critical applications and systems aimed at protecting and serving American citizens, with a focus on full stack development and no code/low code solutions tail...

Internet Software & Services
51-250
Founded 1998

Description

  • Develop and maintain training materials, job aids, and user documentation for Microsoft Purview and Microsoft Teams Phone.
  • Create user-focused content that explains data classification, secure collaboration, and enterprise communication tools.
  • Maintain Tier 1 and Tier 2 support documentation, including troubleshooting guides and FAQs.
  • Translate system configurations, policies, and requirements into clear guidance for end users and support staff.
  • Support organizational change management activities, including communication campaigns and rollout planning.
  • Develop role-based training content for different user personas, including general users, power users, leadership, and support staff.
  • Assist with training delivery through live sessions, recorded content, and self-service materials.
  • Collaborate with engineering, compliance, and operations teams to align training with real-world configurations and mission needs.

Requirements

  • Bachelor’s degree and a minimum of 3 years of related professional experience.
  • Experience supporting training development, documentation, or user enablement for enterprise systems.
  • Experience creating job aids, knowledge articles, and instructional materials for end users and support teams.
  • Strong ability to translate technical concepts into clear, user-friendly content.
  • Experience supporting enterprise software adoption or rollout efforts.
  • Excellent written communication, organization, and attention to detail.
  • Ability to collaborate effectively with both technical and non-technical stakeholders.
  • Experience supporting Microsoft 365 environments, including SharePoint, Teams, and OneDrive (preferred).
  • Familiarity with Microsoft Purview concepts such as Sensitivity Labels, DLP, retention, and records management (preferred).
  • US citizenship required and ability to obtain and maintain a DHS Public Trust.

Benefits

  • Estimated salary range of $80,000 to $130,000.
  • Generous and flexible time-off policy.
  • Flexible work schedules and telework options, including remote work availability for eligible projects.
  • Career development opportunities including mentorship, Dev University training, DevLab hands-on learning, tuition reimbursement, and paid training.
  • Health plans with dental and vision coverage, plus flexible spending account, commuter benefits, and life insurance.
  • 401(k) matching with a 5% matching contribution.
  • Regular team and company social events, including fitness challenges.
  • Community engagement support, including employer donation matching and time off for volunteer efforts.

Interested in this position?

Apply directly on the company website

Apply Now

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