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Head of Technical Operations

1 month, 3 weeks ago
Mexico, Argentina, Colombia
Full-time
Lead
Operations Manager
Customer and Technical Support
New Relic Python SQL
Apply Now
DEUNA

DEUNA

DEUNA is a payment orchestrator that optimizes transaction acceptance, boosts conversion rates, and minimizes fraud with over 80 methods in one integration.

Diversified Financial Services
51-250
Founded 2020
View All Jobs 6

Description

  • Develop and implement monitoring and alerting systems to detect potential failures and maintain system reliability.
  • Define, maintain, and enforce deployment standards, including runbooks, alerts, and metrics for every new solution or change.
  • Manage incident response with urgency and coordinate recovery efforts during production issues.
  • Lead post-mortem analyses and drive corrective actions to prevent recurring incidents.
  • Maintain up-to-date documentation of client configurations and ensure configurations are tested and operating optimally.
  • Provide expert troubleshooting support and production incident context to resolve technical issues.
  • Oversee and coordinate technical customer support agents to ensure effective, client-focused support.
  • Prepare regular reports on operational health, identify improvement opportunities, and own the roadmap for operational enhancements.

Requirements

  • Bachelor’s degree in Computer Science, Information Systems, or a related field.
  • 10+ years of experience in system operations, preferably in fintech or e-commerce.
  • Proven experience in operational system management, including monitoring, incident response, and continuous improvement.
  • Strong technical and analytical skills with proficiency in SQL, Python, or similar technologies.
  • Prior experience with operational tooling such as New Relic.
  • Excellent problem-solving skills and experience handling high-pressure situations.
  • Strong leadership experience managing technical teams.
  • Excellent communication and documentation skills.
  • Fluent in English and Spanish.

Benefits

  • Vacations and additional PTO.
  • Remote work from anywhere.
  • Health insurance, internet, and cell phone line support.
  • Stock options.
  • Access to a learning and development platform.
  • Multicultural, diverse, and dynamic team environment.
  • Growth opportunities and a clear career path.

Interested in this position?

Apply directly on the company website

Apply Now

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