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Customer Success Manager, Public Sector

1 month, 3 weeks ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Cybersecurity Salesforce
Apply Now
DeleteMe

DeleteMe

DeleteMe is a leading personal data removal service that helps individuals protect their online privacy by removing exposed personal information from search engines and data broker sites. With over 35 million pieces of data removed since 2010, DeleteMe...

Internet Software & Services
51-250
View All Jobs 10

Description

  • Own the end-to-end retention experience for an assigned portfolio of public sector accounts as the primary point of contact and trusted advisor.
  • Understand each customer’s mission, structure, and business needs to identify adoption and growth opportunities.
  • Act as the voice of the customer internally and partner with Product and Support on feedback and issue resolution.
  • Build and execute account success plans and engagement cadences aligned to public sector budget and procurement cycles.
  • Lead Executive Business Reviews (EBRs) for standard and mid-tier accounts and communicate product value and ROI.
  • Own churn mitigation and renewal strategy and partner with Sales on renewal and expansion outcomes.
  • Navigate agency procurement processes and contract vehicles such as GSA Schedule and state term contracts.
  • Contribute customer stories and references that support DeleteMe’s public sector pipeline and brand.
  • Mentor or buddy junior CSMs on account management fundamentals as needed.

Requirements

  • 5+ years of experience as a Customer Success Manager, Onboarding Manager, Account Manager, or in a similar customer-facing SaaS role.
  • Experience managing renewals, mitigating churn, and driving product adoption.
  • Experience working cross-functionally with Sales, Marketing, Product, and Support.
  • Strong project management skills and the ability to manage multiple stakeholder relationships at once.
  • Excellent critical thinking, problem-solving, written, and verbal communication skills.
  • Preferred location within the Eastern Time Zone (EST) in the United States.
  • Ability to travel up to 20% for onboarding, implementations, executive meetings, and public sector engagements.
  • Working knowledge of federal, state, or local government procurement processes.
  • Experience working for or with public sector organizations, such as federal agencies, government contractors, or SLED.
  • Familiarity with CRM/CS platforms such as Salesforce, Gainsight, ChurnZero, Totango, or similar.
  • Experience in the privacy, security, or threat intelligence industry.

Benefits

  • Comprehensive medical, vision, and dental coverage.
  • 401(k) retirement plan.
  • Paid parental leave.
  • 20 days of paid time off.
  • 11 company-paid holidays.
  • Birthday off.
  • Work-from-home stipend.
  • Cell phone reimbursement.
  • Fitness membership reimbursement.
  • Child care reimbursement.
  • DeleteMe Gold membership.
  • Discounted plans for friends and family.

Interested in this position?

Apply directly on the company website

Apply Now

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