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Customer Success Manager

1 hour, 41 minutes ago
Anywhere
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
CRM Notion Salesforce
Apply Now
Daybreak Health

Daybreak Health

Daybreak Health partners with educational districts and schools to deliver personalized mental health support programs aimed at helping students achieve their full potential through accessible and culturally competent teletherapy services.

Diversified Consumer Services
11-50
Founded 2019
$25M raised
View All Jobs 5

Description

  • Lead district onboarding, staff activation, and dashboard training.
  • Troubleshoot account access, referral submissions, and scope questions, including white-glove support for strategic districts.
  • Facilitate staff trainings and information sessions for counselors, social workers, administrators, teachers, and parents.
  • Model training capacity across the district portfolio and identify risks before they delay launches.
  • Set support and engagement strategies for each district.
  • Execute adoption campaigns through campus visits, email outreach, webinars, and data-driven interventions.
  • Monitor activation, referral, and contributor metrics and escalate structural risks.
  • Analyze district data, document portfolio activity, and turn insights into actions.
  • Use AI and internal tools to create personalized training materials, campaigns, talk tracks, and trend analyses.
  • Share learnings in weekly go-to-market meetings and collaborate cross-functionally.

Requirements

  • Experience in EdTech, education, or healthcare partnerships, product support, and enablement.
  • K-12 education background, preferably including work within a district or on a campus.
  • Track record driving adoption at scale across 100+ customers and thousands of end users.
  • Strong project management skills across multiple concurrent launches.
  • Ability to learn new systems quickly and troubleshoot technical issues independently.
  • Practical daily fluency with AI tools for drafting, analysis, and pattern identification.
  • Exceptional organization across deadlines and deliverables.
  • Strong written and verbal communication, live training, and adult-learning facilitation skills.
  • Ability to analyze data and build simple capacity, pacing, and funnel models.
  • Experience with mental health or SEL products and Salesforce or a similar CRM preferred.

Benefits

  • Fully remote work environment.
  • Full-time position with a salary range of $85,000–$95,000 USD.
  • Opportunity to support student access to mental health care through school district partnerships.

Interested in this position?

Apply directly on the company website

Apply Now

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