Unite Us

Unite Us offers a whole person care platform that connects healthcare providers, government agencies, and community organizations to create coordinated care networks, enabling them to address the comprehensive needs of individuals by integrating social...

Diversified Consumer Services

Consumer Discretionary

251-1K (990)

Founded 2013

$195M raised

3 open positions

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Senior Community Strategy Manager - New Hampshire

1 hour, 29 minutes ago

Remote

Full-time

Senior

Customer Success Manager

Customer and Technical Support

CRM Salesforce

Apply Now

Unite Us

Diversified Consumer Services

251-1K

Founded 2013

$195M raised

View All Jobs 3

Description

Develop scalable community engagement strategies across customers, geographies, and campaigns.
Provide consulting, coaching, tools, and training to Customer Success, Sales, and Implementation teams.
Manage escalation triage, coordinate stakeholders, and drive timely issue resolution.
Create and maintain SOPs, playbooks, workflows, and operating models.
Track adoption, engagement, escalation, and network-health metrics in Salesforce.
Synthesize cross-customer data into executive-ready insights and recommendations.
Improve Salesforce workflows, reporting, data quality, and activity tracking.
Lead cross-functional initiatives and influence stakeholders without direct authority.
Facilitate complex customer, partner, and internal discussions.
Diagnose operational challenges and lead measured experiments for continuous improvement.

Requirements

5+ years of experience in customer success, community engagement, implementation, account management, public health, human services, social services, or a related customer-facing field.
Experience operating across multiple customers, geographies, or campaigns.
Experience working with government agencies, community-based organizations, nonprofits, healthcare organizations, or organizations serving vulnerable populations.
Demonstrated success designing scalable engagement strategies and managing stakeholder relationships.
Experience coaching or enabling CSMs and cross-functional partners.
Experience managing complex multi-customer or multi-market projects.
Strong analytical and operational skills, including measurement frameworks and executive recommendations.
Experience creating SOPs, playbooks, or operating models.
Experience with CRM or case management platforms; Salesforce experience preferred.
Must reside in New Hampshire, be able to travel 30–50%, and pass a background check.

Benefits

Target salary of $85,000–$95,000.
Remote, U.S.-based work with company-provided equipment.
Medical, dental, and vision insurance with virtual mental health and acute medical visits.
Flexible time off, volunteer and mental health days, and 14 paid company holidays.
Paid parental leave, including adoptive parents.
401(k) with employer match, immediate vesting, and financial wellness resources.
HSA, FSA, commuter benefits, wellness programs, and Employee Assistance Program.
Life, disability, accident, pet, and supplemental insurance options.

Interested in this position?

Apply directly on the company website

Apply Now

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