Customer Success Manager

2 hours, 37 minutes ago
Full-time
Junior
Customer and Technical Support
BitGo

BitGo

BitGo is a pioneer in Bitcoin security, offering regulated custody, financial services, and core infrastructure for investors and builders in the digital asset economy. With over 700 institutional clients in 50 countries, BitGo processes 20% of global ...

Capital Markets
251-1K
Founded 2013
$172M raised

Description

  • Advise institutional clients on navigating and optimizing BitGo’s products and services.
  • Build relationships with key stakeholders and maintain customer engagement and satisfaction.
  • Develop tailored success plans, goals, and KPIs with clients.
  • Conduct regular check-ins and strategic business reviews with executive and technical stakeholders.
  • Analyze customer usage data and recommend actions to increase adoption and value.
  • Partner with Sales on renewals, upsells, and other growth opportunities.
  • Collaborate with Solutions Engineering on onboarding and account activation.
  • Translate customer feedback into actionable improvements for internal Product and Engineering teams.
  • Monitor customer health, address risks early, and reduce churn and contraction.
  • Provide deployment guidance and best practices through meetings, video calls, and digital channels.

Requirements

  • 2+ years of experience in account management, customer success, or a similar technology or financial services role.
  • Experience guiding customers through complex technology or operational transitions as a trusted consultant.
  • Strong analytical skills for interpreting customer data and developing actionable strategies.
  • Experience managing high-value portfolios of $1M+ ARR and driving renewals and expansion.
  • Ability to create structured success plans and track progress against business outcomes.
  • Excellent communication skills with executive and technical stakeholders.
  • Strong problem-solving skills and a proactive approach to identifying solutions.
  • Project management experience supporting customer success initiatives.
  • Familiarity with cryptocurrency, trading, or digital asset custody is preferred.

Benefits

  • Competitive base salary, bonus, and equity.
  • Company-paid health insurance for employees, partners, and dependents.
  • Paid parental leave and vacation.
  • Free custom lunches, dinners, and snacks.
  • Computer equipment and workplace furniture provided to suit employee needs.
  • Benefits may vary by location.

Interested in this position?

Apply directly on the company website

Apply Now

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