Sr. Technical Account Manager - Ireland

2 hours, 29 minutes ago
Full-time
Lead
Customer and Technical Support
DataVisor

DataVisor

DataVisor delivers a powerful AI-powered fraud and risk management platform for real-time response to fraud attacks, providing security analytics for consumer-facing web and mobile sites.

IT Services
51-250
Founded 2013
$94M raised

Description

  • Manage a portfolio of client relationships as a trusted technical advisor for fraud and risk teams.
  • Partner with the Delivery Team to oversee customer data integration and onboarding.
  • Ensure customers adopt best practices to maximize value from the platform implementation.
  • Provide product support, escalation handling, and resolution of technical issues.
  • Architect machine learning and rule-based solutions for customer fraud problems.
  • Lead solution deployment deep-dive discussions in late-stage pre-sales calls.
  • Understand client use cases and define plans to achieve success criteria.
  • Manage integration and product implementation processes for customers.
  • Conduct business reviews and presentations with clients.
  • Communicate client feedback to internal teams to help drive the product roadmap.
  • Attend meetups, events, and conferences as a technical ambassador.

Requirements

  • EU citizen residing in Ireland.
  • 10+ years of experience in banking, payments, social, or e-commerce industries in customer-facing technical roles such as Technical Account Manager or Solution Consultant.
  • B.A. or B.S. degree in a technical or analytical discipline.
  • Excellent communication and presentation skills.
  • Strong time management and project management ability with a focus on meeting deadlines.
  • Experience in fraud detection and risk management is a strong plus.
  • Coding and database experience with tools such as Python, Java, or SQL is a plus.

Benefits

  • Annual salary range of EUR 60,000 to EUR 90,000, commensurate with experience.
  • Bonus opportunity.
  • Paid time off (PTO).
  • Stock options.
  • Health benefits.

Interested in this position?

Apply directly on the company website

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