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Sr. Engagement Manager, LATAM

21 hours, 50 minutes ago
Mexico
Full-time
Lead
Program Manager
Project and Program Management
AWS Databricks Google Tag Manager
Apply Now
Databricks

Databricks

Databricks is the pioneering data intelligence platform, empowering organizations worldwide to solve complex data challenges with AI-driven analytics solutions.

IT Services
1K-5K
Founded 2013
$4450M raised
View All Jobs 196

Description

  • Independently scope and lead large, complex, cross-functional programs with multiple workstreams and diverse stakeholders.
  • Act as a trusted advisor to account teams and customers on professional services engagements.
  • Drive the full-cycle sales of standard and customized Professional Services and Training programs.
  • Apply best practices from Centers of Excellence and migration programs to support customer outcomes.
  • Identify and pursue upsell and cross-sell opportunities within existing customers to grow account revenue.
  • Partner with Sales and go-to-market teams to prioritize regional professional services and training targets.
  • Monitor customer sentiment proactively and take corrective action or escalate issues to maintain satisfaction.
  • Navigate ambiguous scenarios and manage large-scale program plans and service delivery with minimal oversight.

Requirements

  • 7-10 years of experience running a Professional Services line of business.
  • 10+ years in senior customer-facing roles with a mix of influencing and execution.
  • Deep understanding of Professional Services and Training offerings, including partner funding programs from Microsoft, AWS, and Google.
  • Strong knowledge of Databricks architecture, competitors, and migration benefits.
  • Proven track record of managing large-scale program plans and service delivery.
  • Ability to travel 25-50% as required.
  • Experience working in LATAM or supporting regional customers is implied by the role context.

Benefits

  • Comprehensive benefits and perks offered by Databricks.
  • Region-specific benefits details available for review through the company benefits document.
  • Opportunity to work for a global data and AI company with a broad customer base.
  • Inclusive workplace committed to diversity, equity, and equal employment opportunity.

Interested in this position?

Apply directly on the company website

Apply Now

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