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Technical Support Engineer (L1/Frontline Support), EU

1 month, 2 weeks ago
Europe
Full-time
Junior
Technical Support Engineer
Technical Writing and Documentation
Grafana Prometheus Python SQL Wireshark
Apply Now
Databento

Databento

Databento provides real time and historical market data APIs. Access data for equities, futures, options, and more with one integration. Sign up for $125 in free credits. A simpler, faster way to get market data. Databento makes it simpler and faster t...

IT Services
11-50
Founded 2019
View All Jobs 9

Description

  • Act as the first point of contact for customer support inquiries during EU hours.
  • Resolve common customer issues related to API usage, onboarding, authentication, integration, and billing.
  • Escalate complex issues to L2/L3 support or engineering with accurate reproduction steps, logs, and ticket status.
  • Identify recurring questions and improve documentation, FAQs, and onboarding materials.
  • Write technical content such as tutorials, how-to guides, and blog posts for developers.
  • Help manage and grow online developer communities by answering questions and surfacing feedback.

Requirements

  • At least 2 years of experience in technical support, QA, or engineering.
  • Working proficiency in Python.
  • Prior experience with Databento's API is strongly preferred.
  • Familiarity with financial trading and/or market data is strongly preferred.
  • Experience with troubleshooting tools such as Wireshark, tcpdump, ss, nc, telnet, strace, gdb, perf, eBPF, lsof, curl, xxd, jq, and SQL is a plus.
  • Experience with observability tools such as Grafana, Prometheus, Loki, and Sentry is a plus.
  • Strong technical communication skills are required.
  • DevRel experience, such as managing Discord communities or creating technical blog posts, podcasts, or videos, is a plus.
  • Experience at an early-stage startup is a plus.
  • Must be based in the EU region to provide support coverage during business hours.

Interested in this position?

Apply directly on the company website

Apply Now

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