Technical Support Engineer (L1 / Frontline Support)

1 month, 4 weeks ago
Full-time
Junior
Customer and Technical Support
Databento

Databento

Databento provides real time and historical market data APIs. Access data for equities, futures, options, and more with one integration. Sign up for $125 in free credits. A simpler, faster way to get market data. Databento makes it simpler and faster t...

IT Services
11-50
Founded 2019

Description

  • Act as the first point of contact for customer support inquiries.
  • Resolve common customer issues related to API usage, onboarding, authentication, integration, and billing.
  • Escalate complex issues to L2/L3 support or engineering with clear documentation, reproduction steps, and logs.
  • Maintain accurate ticket status, notes, and customer communication.
  • Identify recurring questions and improve documentation, FAQs, and onboarding materials.
  • Participate in the frontline support on-call rotation.

Requirements

  • Bachelor's degree in computer science or a comparable technical background.
  • At least 2 years of experience in technical support, QA, or engineering.
  • Working proficiency in Python.
  • Familiarity with financial trading or market data.
  • Strong technical communication skills.
  • Prior experience using Databento as a customer is strongly preferred.
  • Experience with troubleshooting tools such as Wireshark, tcpdump, ss, nc, telnet, strace, gdb, perf, eBPF, lsof, curl, xxd, jq, or SQL is a plus.
  • Experience with observability tools such as Grafana, Prometheus, Loki, or Sentry is a plus.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Field Clinical Specialist -South West Europe (f/m/d)

OrganOx 11-50 Health Care Providers & Services

OrganOx is seeking a remote Field Clinical Specialist in Germany to train and support transplant teams using its organ preservation technology and to help drive adoption across clinical centers in Europe.

6 hours, 19 minutes ago

iRobot Support Specialist with German and English - Work Remote In Bulgaria

Mercier Consultancy Professional Services

Mercier Consultancy MD is hiring a remote iRobot Support Specialist in Bulgaria to provide bilingual customer support for iRobot products and resolve customer issues as the first point of contact.

CRM
6 hours, 34 minutes ago

French Speaking iRobot Support Specialist - Work Remote In Bulgaria

Mercier Consultancy Professional Services

Mercier Consultancy MD is hiring a remote French Speaking iRobot Support Specialist in Bulgaria to provide customer service and technical support for iRobot products.

CRM
6 hours, 34 minutes ago

Client Support Technician

Softdocs 51-250 Internet Software & Services

Softdocs is hiring a remote Client Support Technician to troubleshoot and resolve customer issues across its cloud-based document management and eForms platform for education and the public sector.

CSS HTML JavaScript SQL Server
6 hours, 34 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers