Warranty & Sales Support Specialist (CPAP)

1 hour, 7 minutes ago
Full-time
Junior
Customer and Technical Support
D2B

D2B

D2B specializes in connecting Australian businesses with top offshore talent, facilitating the hiring process to help companies scale efficiently and effectively.

Professional Services

Description

  • Own the end-to-end warranty claims process from customer intake through resolution and tracking.
  • Process 30-day returns and exchanges accurately while following company policies.
  • Work within internal e-commerce systems and platforms from a remote home office.
  • Help implement and refine a new CRM and ticketing workflow as it is being built.
  • Learn the sleep apnea and CPAP product category, including technical specifications and common customer pain points.
  • Support product-informed sales activities, inbound inquiries, and customer upsells once fully trained.
  • Handle sensitive customer issues with accuracy and a supportive, empathetic tone.
  • Reduce repetitive administrative workload for the core team through reliable process ownership.

Requirements

  • 2+ years of experience in specialized e-commerce customer support, operations, or technical support.
  • Experience in medical, health, or wellness niches is a major plus.
  • Comfortable learning new tools quickly and working with modern CRMs and helpdesks such as Zendesk or Gorgias.
  • Experience with e-commerce platforms.
  • Comfortable working in a growing business where workflows and systems are being actively built and optimized.
  • Exceptional written and verbal English communication skills.
  • Ability to discuss technical and medical-adjacent products confidently.
  • Reliable high-speed internet connection.
  • Quiet home office setup with a dedicated workspace.

Benefits

  • Salary of 1,400 AUD to 1,800 AUD.
  • Monday to Friday schedule, 8:00 AM to 5:00 PM AEST.
  • Opportunity to grow from post-sale support into higher-value sales-related support.
  • Remote home office work setup.

Interested in this position?

Apply directly on the company website

Apply Now

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