Client Success Manager (Locums)

1 month ago
Senior
Customer and Technical Support
Cynet Group

Cynet Group

Cynet is a global staffing agency that specializes in providing workforce solutions across healthcare and IT sectors through its various specialized brands.

Professional Services
251-1K
Founded 2010

Description

  • Build and maintain strong client relationships across local and regional key accounts.
  • Engage clients regularly to surface open job orders and exclusive opportunities.
  • Relay client needs and opportunities to recruiters with accurate detail.
  • Review recruiter submissions for compliance with facility requirements.
  • Reverse market physicians and advanced practice providers to clients in the portfolio.
  • Maintain a healthy P&L through quality submittals and successful placements.
  • Monitor customer satisfaction using quality metrics and client scorecards.
  • Travel to client sites and attend networking and industry events.
  • Manage assignment, contract, renewal, extension, and termination changes.
  • Serve as the primary escalation point for current client and provider issues.
  • Build rapport with physicians and advanced practice providers to support high retention.

Requirements

  • 5+ years of experience in locum tenens and advanced practice staffing.
  • Ability to act as a healthcare industry expert and advisor.
  • Strong relationship-building skills.
  • Exceptional planning and execution skills.
  • Exceptional customer service skills.
  • Ability to work in a fast-paced, competitive environment.

Interested in this position?

Apply directly on the company website

Apply Now

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