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Client Success Manager - Trivium Group

3 weeks, 3 days ago
Argentina, Colombia, United States, Canada, United Kingdom, South Africa
Full-time
Junior
Customer Success Manager
Customer and Technical Support
ClickUp HubSpot
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Trivium Group

Trivium Group

Trivium Group is a full-service Amazon Agency and growth partner that specializes in Amazon PPC, Listings Optimizations, Amazon DSP, and more. With a profit-first approach, their mission is to position products strategically for maximum sales on Amazon...

Media
11-50
Founded 2021
View All Jobs 18

Description

  • Own 20–40 client accounts end-to-end and serve as the single point of accountability for client results and retention.
  • Lead onboarding, account strategy, results delivery, and retention across the full client lifecycle.
  • Monitor brand performance and profitability on a weekly basis and identify issues before clients raise them.
  • Translate performance data into clear, confident client communication and provide strategic recommendations.
  • Build, follow, and maintain structured account processes for audits, keyword research, campaign architecture, and optimization cycles.
  • Log all account changes and document all decisions to ensure nothing is missed.
  • Coordinate daily with PPC strategists and escalate risks or blockers quickly.
  • Respond to clients within 2 business hours and manage client communication with speed and discipline.
  • Fix issues the same day when possible or escalate by end of day if needed.
  • Use performance trends to proactively pitch strategic pivots when results are flat.

Requirements

  • 3+ years of client success or account management experience at a digital or e-commerce agency.
  • Amazon agency experience is a major plus.
  • Experience managing 20+ client accounts simultaneously.
  • Strong analytical ability with familiarity in ACOS, TACOS, sessions, conversion rate, and margin.
  • Ability to work quickly, remove bottlenecks, and make decisions in a fast-paced environment.
  • High attention to detail with accurate reporting, current data, and documented processes.
  • Clear, confident communication skills that build client trust.
  • Comfort handling difficult client conversations and taking ownership of outcomes.
  • Fluent English with advanced-level written and spoken proficiency.
  • Ability to make decisions using imperfect data.

Benefits

  • $3,000–$5,000 per month compensation based on experience and location.
  • 100% remote work.
  • 25 PTO days plus 9 paid holidays.
  • Professional development and direct mentorship from leadership.
  • Opportunity to join an 80+ person agency ranked Inc. 5000 #170.
  • Access to tools including Slack, Amazon Seller Central, Amazon Advertising Console, Helium 10, Jungle Scout, DataDive, My Real Profit, Adlabs, HubSpot, Fathom, ClickUp, and internal AI-powered tools.

Interested in this position?

Apply directly on the company website

Apply Now

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