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Helpdesk Technician I

2 weeks, 1 day ago
United States
Full-time
Junior
Technical Support Engineer
DevOps and Infrastructure
Active Directory Azure Cybersecurity Encryption Linux macOS SIEM TCP/IP
Apply Now
CyberSheath

CyberSheath

CyberSheath is a top cybersecurity compliance service provider, offering expert solutions for DOD requirements like NIST SP 800 171, DFARS, and CMMC 2.0. They ensure full compliance with tailored guidance, helping organizations navigate complex regulat...

Internet Software & Services
51-250
Founded 2012
View All Jobs 2

Description

  • Serve as the initial point of contact for users reporting technical issues or requesting assistance.
  • Remotely troubleshoot and resolve end-user issues involving hardware, software, and cloud services.
  • Provide day-to-day operational support for desktop and server operating systems, Microsoft 365, Azure, Teams, OneDrive, and SharePoint.
  • Support networking devices such as firewalls, switches, and wireless access points.
  • Support line-of-business applications, backup and disaster recovery, and hardware peripherals such as printers and docking stations.
  • Support mobile devices and mobile device management environments.
  • Provide escalation support for Level I helpdesk staff as needed.
  • Assist with onboarding and offboarding of clients, systems, and users.
  • Deploy and maintain security tools and management agents.
  • Maintain accurate notes, time entries, and documentation in the helpdesk ticketing system and internal/client records.
  • Work with third-party vendors to help remediate issues.

Requirements

  • Minimum 1+ years of experience working for a Managed Service Provider (MSP).
  • Minimum 3+ years of experience on an IT helpdesk using remote support tools.
  • Experience using a helpdesk ticketing system for incident tracking and time entry; ConnectWise Manage is preferred.
  • Prior experience using Remote Monitoring and Management (RMM) tools such as Automate, Labtech, Continuum, or NinjaOne.
  • Experience with Microsoft Windows desktop and server operating systems.
  • Experience with Microsoft Office 365 and Azure administration.
  • Proficiency with Microsoft Server Active Directory and Group Policy.
  • Moderate networking experience, including remote configuration and troubleshooting for TCP/IP, Wi-Fi, and VPN.
  • Knowledge of Microsoft cloud technologies including Office 365, Azure, Azure Entra ID, Endpoint Protection, Intune, and Autopilot.
  • Knowledge of scripting and automation tools is a plus.
  • Strong troubleshooting, problem-solving, and verbal/written communication skills.
  • Demonstrated ability to work in a team environment.
  • Must be authorized to work for any employer in the U.S.
  • Bachelor’s degree from an accredited university in Computer Science, Engineering, or a related field is preferred.
  • Experience with security technologies such as multifactor authentication, encryption, SIEM/SOAR, and endpoint detection and response is preferred.
  • Preferred certifications include Microsoft MD100/101, AZ900, AZ104, CompTIA Security+, and Network+.
  • Excellent organizational skills, including the ability to balance conflicting priorities, are preferred.
  • Ability to work independently, remotely, and as part of a team is preferred.

Benefits

  • Remote work with the potential for travel to client sites.
  • Some on-call, shift, and evening work.
  • Budgeted pay range of $55,000 to $68,000 USD.

Interested in this position?

Apply directly on the company website

Apply Now

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