Technical Account Manager

1 month, 2 weeks ago
Senior
Customer and Technical Support
Cyara

Cyara

Cyara is the world's leading Automated CX Assurance Platform provider, offering a comprehensive and easy-to-use customer experience testing software for contact centers. Their AI-powered platform helps leading brands deliver flawless customer journeys ...

IT Services
251-1K
Founded 2006
$25M raised

Description

  • Serve as the dedicated technical advisor for Cyara’s global top 20 strategic accounts.
  • Partner with Customer Success Managers, Account Executives, and the broader Field Team across the full customer lifecycle.
  • Build deep knowledge of each customer’s business goals, CX architecture, contact center ecosystem, testing maturity, monitoring strategy, and operational risk profile.
  • Own the technical account plan, including adoption priorities, risk areas, success criteria, technical milestones, and value realization opportunities.
  • Develop and maintain technical success plans aligned to customer business outcomes.
  • Lead technical roadmap discussions, health checks, solution reviews, and executive-ready technical updates.
  • Recommend testing, monitoring, automation, and assurance strategies across voice, digital, messaging, and conversational AI channels.
  • Own complex technical escalations and coordinate resolution across Support, Product, Engineering, Professional Services, Customer Success, and Sales.
  • Proactively identify technical risks, adoption blockers, and underused capabilities before they affect renewals or relationships.
  • Lead technical workshops, enablement sessions, product demonstrations, and architecture discussions for strategic customers.
  • Capture customer feedback and field patterns, and provide structured input to Product and Engineering to influence roadmap priorities.
  • Build repeatable playbooks, value frameworks, enablement assets, and process improvements to strengthen adoption and field execution.

Requirements

  • 5+ years in a TAM, Technical Customer Success, Solutions Architect, Solutions Engineering, or similar post-sales technical role supporting complex enterprise customers.
  • Strong understanding of SaaS, cloud technologies, APIs, integrations, CX technologies, software testing, monitoring, and test automation.
  • Ability to analyze technical environments, identify adoption blockers, troubleshoot complex issues, and recommend practical paths forward.
  • Experience with scripting, automation, CX, contact center, or conversational AI platforms is highly desirable.
  • Ability to build trust with technical teams, operational leaders, and executive stakeholders while translating complex technical concepts into business value.
  • Strong customer empathy, technical judgment, ownership, urgency, and the ability to manage ambiguity and risk under pressure.
  • Ability to partner effectively with CSMs, AEs, Support, Product, Engineering, and Professional Services on QBRs, EBRs, renewals, account strategy, and risk reviews.
  • Experience with Cyara or comparable CX assurance, testing, monitoring, contact center, conversational AI, or voice automation platforms is a plus.
  • Prior work in a strategic account program, named account model, or top-account customer success motion is preferred.
  • Experience building adoption frameworks, technical success plans, account health models, or executive-ready value narratives is a plus.

Benefits

  • Competitive pay.
  • Comprehensive benefits.
  • Flexible work options.
  • Recognition programs.
  • Strong focus on employee well-being.
  • Growth and learning opportunities in a global team.
  • Inclusive workplace culture with a DEIB commitment.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Engineer

Narvar 251-1K Media

Narvar is hiring a Customer Engineer to lead enterprise customer integrations and deployments, helping retailers and direct-to-consumer brands achieve successful post-purchase solutions.

CSS HTML JavaScript JSON
1 day, 14 hours ago

Customer Engineer (German speaking)

Open (YC W24) 11-50 information technology & services

Open.cx is hiring a Customer Engineer to bridge enterprise customers and the AI customer experience platform through technical onboarding, integration support, troubleshooting, and production code contributions.

HubSpot Node.js TypeScript
2 days, 15 hours ago

Technical Account Manager - Everbridge 360 Prepare

Everbridge 1K-5K Internet Software & Services

Everbridge is hiring a Technical Account Manager to serve as the technical advisor for Everbridge 360 AI Prepare customers, driving platform adoption, governance, optimization, and long-term success.

HTML JavaScript
3 days, 14 hours ago

Senior Technical Account Manager (UK)

Dragos 251-1K Professional Services

Dragos is hiring a Senior Technical Account Manager to advise critical infrastructure and industrial customers across Europe, helping them maximize Dragos solutions and strengthen their OT cybersecurity and resilience programs.

3 days, 14 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers