RemoteLeaf Logo
Log in Sign up

Sr. Customer Success Manager

2 weeks ago
Australia
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
Cyara

Cyara

Cyara is the world's leading Automated CX Assurance Platform provider, offering a comprehensive and easy-to-use customer experience testing software for contact centers. Their AI-powered platform helps leading brands deliver flawless customer journeys ...

IT Services
251-1K
Founded 2006
$25M raised
View All Jobs 7

Description

  • Own customer outcomes and ensure customers realize value from Cyara’s solutions throughout the lifecycle.
  • Translate Cyara’s value into measurable ROI for key stakeholders and executives.
  • Act as a program manager across the customer journey, including professional services engagements.
  • Understand customer pain points and strategic objectives and map them to Cyara’s technology.
  • Build adoption and value plans that support long-term success and growth.
  • Deliver insights from customer and industry usage to identify improvement, optimization, and expansion opportunities.
  • Serve as the escalation point when customer issues are not going to plan.
  • Organize and host customer check-ins, onsite visits, and Executive Business Reviews.
  • Coordinate customer special requests and projects.
  • Identify cross-sell and upsell opportunities within the existing customer base.

Requirements

  • 5+ years of experience in a Customer Success role.
  • Experience managing large, multinational accounts.
  • Ability to present confidently to senior customer executives and lead strategic conversations.
  • Ability to coordinate across internal teams, including Sales, Product, Support, and Professional Services, across time zones.
  • Proven ability to work independently as the sole CSM in a region with strong judgment on prioritization, escalation, and resourcing.
  • Self-starter who can build structure and process in ambiguous environments.
  • Experience navigating cultural and business nuances across APAC markets.
  • Background in developing and managing commercial relationships.
  • Proven track record of meeting and exceeding targets.
  • Strong technical acumen and analytical skills, with the ability to spot trends and translate product strengths into business value.
  • Genuine enthusiasm for AI and emerging technology, including use of AI tools in your own workflow.
  • Strong program management skills.
  • Previous experience in a SaaS environment or telecoms is a distinct advantage.
  • Knowledge of testing and the software development lifecycle is desirable.
  • Bachelor's degree in a related discipline is desirable.

Benefits

  • Competitive pay.
  • Comprehensive benefits.
  • Flexible work options.
  • Recognition programs.
  • Strong focus on employee well-being.
  • Inclusive, collaborative global team culture.
  • Opportunities for growth, learning, and real impact.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

ShopMy

Director, Client Strategy - SMB

ShopMy 11-50 Internet Software & Services

ShopMy is hiring a Director of Client Strategy, SMB to build and lead a new scaled client services pod focused on retention, adoption, and growth for SMB brands.

United States Full-time Lead Customer Success Manager
$150k-$175k
CRM
12 hours, 45 minutes ago
Bazaarvoice

Client Success Manager, Contextual Commerce

Bazaarvoice 251-1K Internet Software & Services

Bazaarvoice is hiring a Client Success Manager for its Contextual Commerce team to manage enterprise client relationships and drive account renewal, growth, and value realization from an AI-powered solution.

United States Full-time Mid Level Customer Success Manager
$68k-$72k
1 day, 12 hours ago
OfficeSpace Software

Client Success Manager, Enterprise Accounts

OfficeSpace Software 251-1K Internet Software & Services

OfficeSpace Software is hiring an Enterprise Client Success Manager to own strategic enterprise customer relationships and drive retention, renewal, growth, and measurable business outcomes across a global SaaS customer base.

United States Full-time Senior Customer Success Manager
CRM Salesforce
1 day, 12 hours ago
Wayvia (formerly PriceSpider)

Senior Customer Success Manager

Wayvia (formerly PriceSpider) 201-500 information technology & services

Wayvia is hiring a Senior Customer Success Manager to own customer relationships and drive retention, expansion, and satisfaction for a book of business in a remote U.S.-based role.

United States Full-time Senior Customer Success Manager
$90k-$105k
CRM E-commerce
1 day, 12 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers