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Knowledge Management Analyst - Change Management

15 hours, 37 minutes ago
Anywhere
Full-time
Senior
Technical Writer
Technical Writing and Documentation
ERP Git
Apply Now
CSCI Consulting

CSCI Consulting

CSCI Consulting is an award-winning firm offering cutting-edge solutions for government and commercial markets. They prioritize client satisfaction and provide extensive project management support, financial transparency, and custom solutions.

Professional Services
51-250
View All Jobs 11

Description

  • Capture, organize, and maintain project knowledge assets such as requirements, process flows, design decisions, testing evidence, issue logs, and operational procedures.
  • Administer centralized document repositories and knowledge libraries to keep approved artifacts current, accessible, and governed.
  • Develop and maintain SOPs, quick reference guides, job aids, FAQs, troubleshooting guides, and support materials.
  • Support documentation readiness and approval for SIT, UAT, training, deployment readiness, user confirmation testing, and operational handoff.
  • Coordinate with functional, technical, finance, reporting, PMO, and stakeholder teams to validate documentation accuracy, completeness, and usability.
  • Identify documentation gaps, outdated materials, duplicate content, missing approvals, and version control issues, and coordinate corrective actions.
  • Support governance for document ownership, review cycles, approval workflows, version management, retention, and archival.
  • Maintain traceability between requirements, business processes, testing artifacts, training materials, deployment documentation, and support procedures.
  • Organize implementation evidence and support materials to enable knowledge transfer to users, support teams, and sustainment organizations.
  • Support training, office hours, hypercare, and post-go-live stabilization by ensuring updated procedures and solutions are documented and accessible.

Requirements

  • Active Secret Clearance required.
  • Bachelor's degree in Business Administration, Communications, Knowledge Management, Information Systems, Public Administration, Technical Writing, or related field; equivalent experience may be substituted.
  • 5-10+ years of experience supporting knowledge management, documentation governance, operational readiness, training support, or enterprise system implementations.
  • Experience organizing and managing large volumes of project documentation in structured repositories and document management platforms.
  • Strong understanding of document lifecycle management, version control, approval workflows, and content governance.
  • Experience creating and maintaining SOPs, job aids, quick reference guides, FAQs, knowledge articles, training materials, and support documentation.
  • Ability to coordinate effectively across business, technical, PMO, training, and stakeholder teams.
  • Experience supporting compliance-driven environments requiring formal documentation controls and audit readiness.
  • Creativity and adaptability in problem-solving.
  • Strong organizational and time-management skills.
  • Excellent written and verbal communication skills.
  • Professional presence.
  • Experience supporting OneStream, ERP, EPM, financial transformation, or enterprise software implementation programs (preferred).
  • Familiarity with SharePoint governance, content management systems, knowledge bases, and enterprise collaboration tools (preferred).
  • Past experience working with a Federal agency (preferred).
  • Department of War experience is a plus.

Benefits

  • Competitive salaries.
  • Generous Paid Time Off (PTO) package.
  • Paid holidays aligned to the Federal calendar.
  • Full health benefits including medical, dental, vision, and life insurance.
  • 401(k) retirement plan.
  • Team building events.
  • Professional development support.

Interested in this position?

Apply directly on the company website

Apply Now

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