RemoteLeaf Logo
Log in Sign up

Application Support Engineer, UK, OEX

1 month, 1 week ago
United Kingdom
Full-time
Junior
Technical Support Engineer
DevOps and Infrastructure
Bash Grafana Java Linux Prometheus Python SQL Unix
Apply Now
Crypto.com

Crypto.com

Crypto.com is a top cryptocurrency platform with 80M+ users, offering secure trading of Bitcoin, Ethereum, NFTs, and 250+ altcoins. Services include easy purchases, price alerts, portfolio growth, and on-chain staking.

Capital Markets
1K-5K
Founded 2016
View All Jobs 32

Description

  • Provide technical support to sales, business users, institutional customers, and retail customers for application support, API support, and network connectivity.
  • Identify, troubleshoot, and resolve production incidents with end-to-end ownership of issues.
  • Collaborate with technical and business support teams to escalate and resolve incidents in a timely manner.
  • Own release activities, participate in audit reviews, and execute business continuity planning exercises.
  • Ensure processes meet ITIL best practice standards, SLA targets, and client expectations.
  • Monitor and automate application and infrastructure alerts to maintain system stability and uptime.
  • Maintain knowledge repositories and standard operating procedure documentation.
  • Identify opportunities for process improvement and implement automation to reduce manual tasks and improve service levels.

Requirements

  • 2+ years of production support experience, preferably in the banking or financial services industry.
  • Experience with UNIX commands for debugging.
  • Experience with SQL and Bash/Python scripting.
  • Prior experience supporting FIX protocol and APIs is required.
  • Strong technical understanding of Linux/Java-based systems.
  • Exposure to cloud technology and DevOps utilities.
  • Good knowledge of monitoring, visualization, and scheduling tools such as Grafana, Prometheus, Control-M, ITRS Geneos, and Dynatrace.
  • Experience supporting trading systems such as OMS/EMS, with exposure to Equities, Derivatives, FX, or Cryptocurrency trading.
  • ITIL certification preferred.
  • Excellent written and verbal English communication skills, with the ability to communicate clearly with multiple stakeholders and interfacing teams.
  • Ability to work under high pressure, manage multiple priorities, meet demanding deadlines, and pay close attention to detail.
  • Self-starter who can quickly learn new concepts, business areas, and technologies.
  • Open to shift work and weekend support.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

New Era Technology US

Desktop Support Technician

New Era Technology US 1K-5K IT Services

New Era Technology is hiring an L2 Desktop Support Technician to support and troubleshoot desktop hardware and software across Mac and Windows environments.

United States Senior Technical Support Engineer
Encryption macOS
11 hours, 49 minutes ago
New Era Technology US

Field Technician

New Era Technology US 1K-5K IT Services

New Era Technology is hiring a Field Technician to support customer-site installations, field service, and quality assurance across local and regional/national projects.

Anywhere Full-time Junior Technical Support Engineer
Cisco
12 hours, 4 minutes ago
Bit by Bit

Help Desk Engineer II (Level 2) - Remote (Philippines or Indonesia)

Bit by Bit 11-50 Internet Software & Services

BitByBit is hiring a remote Help Desk Engineer II to provide advanced IT support, manage escalations, and contribute to client infrastructure work for U.S.-based SMB clients.

Philippines Indonesia Full-time Senior Systems Administrator Technical Support Engineer
$1k-$2k
Active Directory Azure DHCP DNS PowerShell TCP/IP Windows Server
12 hours, 19 minutes ago
Uptalent

Remote Delivery Engineer - Full Time

Uptalent 11-50 Construction & Engineering

Uptalent.io is hiring a Remote Delivery Engineer to remotely monitor and diagnose critical power generation equipment for a client in the power generation industry.

El Salvador Latin America Full-time Senior Technical Support Engineer
12 hours, 34 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers