RemoteLeaf Logo
Log in Sign up

Application Support Engineer, UK, OEX

35 minutes ago
United Kingdom
Full-time
Junior
Technical Support Engineer
DevOps and Infrastructure
Bash Grafana Java Linux Prometheus Python SQL Unix
Apply Now
Crypto.com

Crypto.com

Crypto.com is a top cryptocurrency platform with 80M+ users, offering secure trading of Bitcoin, Ethereum, NFTs, and 250+ altcoins. Services include easy purchases, price alerts, portfolio growth, and on-chain staking.

Capital Markets
1K-5K
Founded 2016
View All Jobs 28

Description

  • Provide technical support to sales, business users, institutional customers, and retail customers for application support, API support, and network connectivity.
  • Identify, troubleshoot, and resolve production incidents with end-to-end ownership of issues.
  • Collaborate with technical and business support teams to escalate and resolve incidents in a timely manner.
  • Own release activities, participate in audit reviews, and execute business continuity planning exercises.
  • Ensure processes meet ITIL best practice standards, SLA targets, and client expectations.
  • Monitor and automate application and infrastructure alerts to maintain system stability and uptime.
  • Maintain knowledge repositories and standard operating procedure documentation.
  • Identify opportunities for process improvement and implement automation to reduce manual tasks and improve service levels.

Requirements

  • 2+ years of production support experience, preferably in the banking or financial services industry.
  • Experience with UNIX commands for debugging.
  • Experience with SQL and Bash/Python scripting.
  • Prior experience supporting FIX protocol and APIs is required.
  • Strong technical understanding of Linux/Java-based systems.
  • Exposure to cloud technology and DevOps utilities.
  • Good knowledge of monitoring, visualization, and scheduling tools such as Grafana, Prometheus, Control-M, ITRS Geneos, and Dynatrace.
  • Experience supporting trading systems such as OMS/EMS, with exposure to Equities, Derivatives, FX, or Cryptocurrency trading.
  • ITIL certification preferred.
  • Excellent written and verbal English communication skills, with the ability to communicate clearly with multiple stakeholders and interfacing teams.
  • Ability to work under high pressure, manage multiple priorities, meet demanding deadlines, and pay close attention to detail.
  • Self-starter who can quickly learn new concepts, business areas, and technologies.
  • Open to shift work and weekend support.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

BHG Financial

Senior Telecom Engineer - Contact Center and Voice Platforms

BHG Financial 1K-5K Diversified Financial Services

BHG Financial is seeking a Senior Telecom Engineer to design, integrate, and support mission-critical RingCentral and NICE CXone contact center and voice platform solutions in a remote infrastructure role.

United States Full-time Senior Implementation Engineer Technical Support Engineer
JavaScript REST API Salesforce
4 minutes ago
K Group Companies

Field Service Technician Level II – Indianapolis, Indiana

K Group Companies 51-250 Internet Software & Services

K Group Companies is seeking a Field Service Technician II in the Indianapolis, Indiana area to lead and support installation and commissioning work for low-voltage and technology systems across client sites.

United States Full-time Senior Technical Support Engineer
TCP/IP
4 minutes ago
PickTrace

Technical Support Specialist

PickTrace 51-250 Food Products

Technical Support Specialist at a remote customer experience team supporting users from Guadalajara, MX.

Mexico Full-time Junior Technical Support Engineer
4 minutes ago
K Group Companies

Field Service Technician Level II - Central Ohio

K Group Companies 51-250 Internet Software & Services

K Group Companies is hiring a Field Service Technician Level II to support and lead installation work for client systems across Central Ohio, with responsibility for system commissioning, customer training, and field execution.

United States Full-time Junior Technical Support Engineer
TCP/IP
4 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers