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Application Support Engineer, Canada, OEX

1 month ago
Canada
Full-time
Junior
Technical Support Engineer
DevOps and Infrastructure
Bash Grafana Java Linux Prometheus Python SQL Unix
Apply Now
Crypto.com

Crypto.com

Crypto.com is a top cryptocurrency platform with 80M+ users, offering secure trading of Bitcoin, Ethereum, NFTs, and 250+ altcoins. Services include easy purchases, price alerts, portfolio growth, and on-chain staking.

Capital Markets
1K-5K
Founded 2016
View All Jobs 32

Description

  • Provide L2/L3 technical support to business users, institutional customers, retail customers, and sales teams for application, API, and network connectivity issues.
  • Identify, troubleshoot, and resolve production incidents with end-to-end ownership until closure.
  • Collaborate with technical and business support teams to escalate issues and drive timely incident resolution.
  • Own release activities, participate in audit reviews, and execute business continuity plan (BCP) exercises.
  • Maintain production processes in line with ITIL best practices, SLA targets, and client expectations.
  • Monitor and automate application and infrastructure alerts to support system stability and uptime.
  • Maintain knowledge base articles and standard operating procedures documentation.
  • Identify process improvements and implement automation to reduce manual work and improve service levels.

Requirements

  • 2+ years of production support experience, preferably in the banking or financial services industry.
  • Experience with UNIX commands for debugging, SQL, and Bash/Python scripting.
  • Prior experience supporting FIX protocol and APIs.
  • Strong technical understanding of Linux/Java-based systems with exposure to cloud technology and DevOps utilities.
  • Knowledge of monitoring, visualization, and scheduling tools such as Grafana, Prometheus, Control-M, ITRS Geneos, and Dynatrace.
  • Strong incident handling and troubleshooting skills in a service-oriented environment.
  • ITIL certification preferred.
  • Excellent written and verbal communication skills in English.
  • Experience supporting trading systems such as OMS/EMS, with exposure to equities, derivatives, FX, or cryptocurrency trading.
  • Ability to work under high pressure, manage multiple priorities, meet demanding deadlines, and support shift and weekend coverage.

Interested in this position?

Apply directly on the company website

Apply Now

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