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Netsuite Support & Optimization (PPS) Senior Consultant

1 month, 4 weeks ago
Philippines
Full-time
Senior
Consultant
Customer and Technical Support
ERP NetSuite
Apply Now
CrossCountry

CrossCountry

CrossCountry Consulting provides customized finance, accounting, HR, risk, operations, and technology consulting services to leading organizations, helping them navigate complex challenges and achieve growth.

Professional Services
251-1K
Founded 2011
View All Jobs 43

Description

  • Manage NetSuite support tickets from intake and triage through resolution and client communication.
  • Support the full optimization lifecycle, including scoping, configuration, testing, and implementation of NetSuite enhancements.
  • Work directly with clients to diagnose issues and reconfigure NetSuite to meet business expectations.
  • Collaborate with the Support & Optimization Manager and Lead to deliver work on time and within scope.
  • Identify support risks and issues, escalate appropriately, and contribute to mitigation strategies.
  • Document, prioritize, and resolve tickets within agreed timeframes while maintaining client satisfaction.
  • Participate in post-engagement reviews and contribute to continuous service delivery improvement.
  • Serve as a subject matter resource for NetSuite financial and operational configurations.
  • Contribute to firm-approved AI-enabled solutions in accordance with data protection, IP, and professional standards.
  • Monitor emerging AI tools and collaborate with leadership on compliant opportunities to improve client solutions and internal processes.

Requirements

  • Bachelor's degree in Business, Accounting, Finance, or a related field.
  • 3+ years of experience working with NetSuite, including support, configuration, or implementation experience.
  • NetSuite Suite Foundation, Administrator, or ERP Consultant Certification preferred, or equivalent experience.
  • Working knowledge of accounting principles and financial processes, including GL, AR, AP, and financial reporting.
  • Consulting firm experience preferred.
  • Strong organizational and task management skills with the ability to manage multiple concurrent tickets and projects.
  • Strong communication and interpersonal skills with the ability to build client relationships and collaborate with internal teams.
  • Strong analytical and problem-solving skills with the ability to diagnose and resolve NetSuite configuration issues.
  • Comfort with AI and demonstrated ability to responsibly explore firm-approved AI tools.
  • Must be based in the Philippines and available for a fully remote role.

Benefits

  • Comprehensive healthcare coverage, including medical, dental, and vision.
  • Flexible spending accounts.
  • 401(k) with company matching.
  • Generous parental and maternity leave.
  • Technology stipends.
  • Wellness reimbursement programs.
  • Fully remote work arrangement.

Interested in this position?

Apply directly on the company website

Apply Now

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