Associate Billing Specialist

3 hours, 44 minutes ago
Full-time
Entry Level
Customer and Technical Support
Cloudbeds

Cloudbeds

Cloudbeds provides a top-rated hospitality management system for hotels and properties worldwide, offering seamless operations, revenue optimization, and online booking capabilities to enhance guest experiences and drive revenue growth.

Internet Software & Services
251-1K
Founded 2012
$248M raised

Description

  • Address billing and subscription inquiries through email and phone, escalating complex issues when needed.
  • Process billing tickets and calls while owning follow-ups through resolution.
  • Manage cancellation exit interviews by phone.
  • Resolve sensitive billing situations, including compensation requests.
  • Collect information for credit and refund requests and handle finance-related inquiries.
  • Collaborate across departments to identify and resolve subscription-related product issues.
  • Analyze billing trends and recommend process improvements.
  • Create billing support articles and tutorials for internal and external knowledge bases.
  • Participate in task-force projects and month-end processes.

Requirements

  • Previous experience in billing support, subscription management, or customer service.
  • Familiarity with billing or subscription management procedures.
  • High attention to detail and the ability to make high-stakes decisions.
  • Strong written, verbal, analytical, and problem-solving skills.
  • Confidence declining requests and accountability for decisions.
  • Strong time-management and organizational skills.
  • Commitment to continuous improvement and learning new skills.
  • Proficiency in Excel or Google Sheets.
  • Fluency in English and Portuguese.
  • Google Data Studio experience is preferred.
  • Availability for Monday–Friday, 1:00 PM–10:00 PM UTC.
  • Current authorization to work in the position’s location without visa sponsorship.

Benefits

  • Remote-first, remote-always work environment.
  • PTO in accordance with local labor requirements.
  • Fully paid parental leave.
  • Home-office stipend based on country of residence.
  • Professional development courses through Cloudbeds University.
  • Access to manager training, upskilling, and knowledge-transfer programs.

Interested in this position?

Apply directly on the company website

Apply Now

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