Member Support Specialist

3 hours, 47 minutes ago
Full-time
Junior
Customer and Technical Support
Trust & Will

Trust & Will

Trust & Will is an online service that offers modern estate planning solutions to help families create, edit, store, and share their Trust or Will legal documents. With step-by-step guidance and unlimited support, Trust & Will simplifies the process of...

Specialized Consumer Services
51-250
Founded 2017
$38M raised

Description

  • Provide member support through live chat, email, and phone.
  • Resolve product, service, and general estate-planning questions.
  • Investigate issues, handle complaints, and provide thoughtful solutions.
  • Educate members about Trust & Will products and estate-planning processes.
  • Communicate clearly and effectively with members and internal teams.
  • Maintain accurate written communication through platforms such as Zendesk.

Requirements

  • 2+ years of customer-facing support or service experience across chat, email, and phone.
  • Strong written and verbal communication skills.
  • Customer-focused, empathetic, resolution-driven approach.
  • Creative problem-solving skills for customers and internal teams.
  • Self-motivated and able to thrive in a collaborative, fast-paced environment.
  • Experience with Zendesk, G-Suite, Notion, or similar tools.
  • Availability to work Pacific Time hours, Monday–Friday, 7 a.m.–5 p.m. PST.
  • Must reside in California, Colorado, Florida, Georgia, Idaho, Illinois, Maryland, New Jersey, New York, North Carolina, Pennsylvania, Texas, Vermont, Nevada, or Utah.
  • Bilingual English/Spanish, startup experience, estate-planning knowledge, or omnichannel support experience preferred.

Benefits

  • $28 per hour plus an employee equity package.
  • Flexible PTO, paid holidays and breaks, monthly friends and family days, and paid volunteer time.
  • Medical, dental, vision, life, and disability insurance, with 100% of employee and dependent medical premiums covered.
  • Mental health, primary care, family planning, caregiving, and financial wellness support.
  • 401(k) with up to a 4% company match.
  • Remote-first, family-friendly work environment.
  • Up to $1,000 annual learning and development reimbursement plus a $500 work-from-home stipend and Apple accessories.

Interested in this position?

Apply directly on the company website

Apply Now

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