Customer Service Representative, Member Care

3 hours, 33 minutes ago
Full-time
Entry Level
Customer and Technical Support
Sidecar Health

Sidecar Health

Sidecar Health is revolutionizing the health insurance industry by offering transparent and affordable health insurance for individuals, with the freedom to choose any doctor. Their modern approach eliminates networks, referrals, and games, providing u...

Insurance
51-250
Founded 2018
$163M raised

Description

  • Handle inbound member calls and chats about Benefit Amounts, plan benefits, and lower-cost care reimbursements.
  • Resolve member questions, issues, and complaints with empathy and accuracy.
  • Build rapport by listening carefully and communicating clearly in writing and by phone.
  • Follow policies and standard operating procedures while maintaining accurate records.
  • Support process improvements as the member base and product evolve.
  • Take on expanded responsibilities involving claims and member escalations.
  • Provide feedback and ideas that help shape team operations in a startup environment.

Requirements

  • Strong customer service background and people-first communication skills.
  • High school diploma or equivalent required; bachelor's degree preferred.
  • Ability to solve problems thoroughly and navigate member plans creatively.
  • Adaptability and resilience in a fast-moving, changing environment.
  • Bilingual English and Spanish skills preferred.
  • Healthcare, insurance, or claims-processing experience preferred.
  • Familiarity with ticketing or chat support tools preferred.
  • Availability for one of the listed Monday-Friday or weekend shift schedules in Eastern Time.
  • Availability for the required four-week paid training period, 9:30 AM-6:00 PM ET.
  • Reliable high-speed internet and a private, quiet workspace for confidential calls.

Benefits

  • $20.00 hourly wage, annual bonus opportunity, and equity package.
  • Medical coverage from day one, with 100% of premiums covered for employees and dependents.
  • Dental and vision coverage, including 100% employee premium coverage and 80% dependent coverage.
  • 401(k) retirement plan.
  • Paid time off, company holidays, and paid parental leave.
  • $50 monthly internet reimbursement and $50 monthly phone reimbursement.

Interested in this position?

Apply directly on the company website

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