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Associate Director- Salesforce

1 month, 3 weeks ago
United States
Full-time
Senior
Project Manager
Software Development
Salesforce
Apply Now
CrossCountry

CrossCountry

CrossCountry Consulting provides customized finance, accounting, HR, risk, operations, and technology consulting services to leading organizations, helping them navigate complex challenges and achieve growth.

Professional Services
251-1K
Founded 2011
View All Jobs 47

Description

  • Oversee client accounts, projects, and engagements across work plans, staffing, timelines, and budgets.
  • Lead Salesforce configuration efforts and take a hands-on role in the full implementation process.
  • Serve as the primary driver of projects while actively completing configuration tasks and guiding the project team.
  • Own the technical aspects of client projects and ensure successful implementation.
  • Guide customers through change management and provide resources and strategies for a smooth transition.
  • Maintain delivery quality, oversee junior team members, and proactively identify, resolve, or escalate project risks and issues.
  • Coordinate configuration, testing, go-live preparation, and third-party app and integration implementations.
  • Perform business analysis to design and implement Salesforce solutions within client environments and manage solution design, approvals, development, and final testing.
  • Assist with preparing baseline SOWs and change orders as needed.
  • Contribute to firm-approved AI-enabled client solutions and collaborate on compliant opportunities to improve client and internal processes.

Requirements

  • 7+ years of professional services experience.
  • Experience implementing Salesforce, configuring Salesforce, leading Salesforce optimization projects, and providing Salesforce managed services.
  • Experience across all phases of Salesforce projects, including planning, delegation, process discovery, functional and technical design, training, testing, go-live support, and project management.
  • Proven expertise in business process analysis and solution design.
  • Strong preference for prior experience configuring Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and Salesforce CPQ+.
  • Demonstrated success managing multiple projects, schedules, and tasks concurrently while meeting deadlines.
  • Proficiency in Excel, Word, PowerPoint, and Outlook.
  • Proven ability to build and maintain strong client relationships.
  • Comfort responsibly exploring and adopting firm-approved AI tools to improve productivity and innovation.
  • Open to learning and applying emerging technologies, including AI and automation, in alignment with firm policies and client standards.
  • Bachelor’s degree in Accounting, Finance, Business Administration, Information Systems, or a related field from an accredited university.

Benefits

  • $145,000 - $210,000 annual salary range.
  • Annual bonus eligibility.
  • Comprehensive healthcare coverage, including medical, dental, and vision.
  • Flexible spending accounts.
  • 401(k) with company matching.
  • Generous parental and maternity leave policies.
  • Technology stipends.
  • Wellness reimbursement programs.

Interested in this position?

Apply directly on the company website

Apply Now

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