Flemish Collections Customer Advisor

1 hour, 32 minutes ago
Full-time
Junior
Customer and Technical Support
Cross Border Talents

Cross Border Talents

Cross Border Talents (cbtalents.com) is a leading international recruitment agency with 10 years of experience in connecting hard-to-find candidates and jobs worldwide. With a focus on engineering, ICT, and multilingual placements, we have integrated o...

Professional Services
251-1K
Founded 2013

Description

  • Provide telephone and administrative support for call and document management.
  • Perform basic analysis of customer information to determine the correct telephone management approach.
  • Support customers via telephone and email and help resolve their issues in line with company guidelines and values.
  • Establish positive engagement with customers and build effective relationships.
  • Conduct affordability assessments to understand each customer's financial situation.
  • Set up reasonable repayment plans where appropriate.
  • Explain the benefits of reaching a debt-free day and provide clear repayment timescales and information.
  • Guide customers on the availability of free money advice.
  • Maintain complete, accurate, and professional system notes that reflect each conversation.
  • Deliver solutions to clients in line with the company's fair treatment standards.

Requirements

  • Experience in customer service; contact center experience is desirable.
  • Excellent communication and interpersonal skills.
  • Ability to show empathy and confidence when working with a diverse customer base.
  • Service-oriented and problem-solving mindset.
  • Patience and calmness in all situations.
  • Ability to work independently and as part of a team.
  • Desire and energy to strive for excellence and quality within the business.
  • Native or proficient Flemish skills.
  • English language skills at B2 level or above.

Benefits

  • 14 competitive salaries.
  • Monthly bonus of 10%-15% on gross salary.
  • Restaurant ticket benefit of €80 per month.
  • Private medical and accident insurance.
  • Accommodation and relocation package.

Interested in this position?

Apply directly on the company website

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