Conversational Designer, APAC

5 hours, 41 minutes ago
Full-time
Junior
Project and Program Management
Cresta

Cresta

Cresta AI provides generative AI solutions for intelligent contact centers, offering self-service, live coaching, and post-call insights. Their technology empowers sales and customer service teams to enhance customer interactions, boost revenue, and im...

Professional Services
51-250
Founded 2017
$151M raised

Description

  • Own end-to-end AI delivery projects across APAC from discovery through post-launch optimization.
  • Serve as a founding regional expert in conversational design and help establish scalable delivery best practices.
  • Manage multiple customer implementations while balancing timelines, priorities, and stakeholder expectations.
  • Partner cross-functionally to define scope, track milestones, mitigate risks, and ensure successful execution.
  • Translate customer business objectives into conversational AI solutions for sales, retention, collections, and customer service use cases.
  • Drive alignment with customer stakeholders through working sessions, solution reviews, and executive presentations.
  • Lead model maintenance and performance tuning to ensure ongoing quality and measurable impact.
  • Deliver Cresta’s Opera Enablement Program and help customers independently design, build, and QA their own AI models.
  • Design and develop virtual agent solutions using flow-based, prompt-based, and hybrid architectures.
  • Contribute to internal documentation, implementation standards, and repeatable delivery methodologies.

Requirements

  • Strong written and verbal communication skills with the ability to influence technical and business stakeholders.
  • Demonstrated project management experience managing multiple complex workstreams simultaneously.
  • Ability to independently own deliverables, timelines, and cross-functional coordination in a fast-paced environment.
  • 2+ years of experience in conversational design, conversational AI, bot development, or related fields.
  • Experience presenting complex solutions to enterprise customer stakeholders, including executive audiences.
  • Experience working directly with enterprise customers in implementation, consulting, or delivery roles.
  • Experience operating in global or international customer environments preferred.
  • Fluency in a second language strongly preferred.
  • Background in Linguistics preferred.
  • Experience with prompt engineering preferred.
  • Experience with Dialogflow CX preferred.

Benefits

  • Comprehensive medical, dental, and vision coverage for you and your family.
  • Paid parental leave for all new parents.
  • Remote work setup budget for a productive home office.
  • Monthly wellness and communication stipend.
  • 20 days of vacation time.
  • Competitive, location-based pay.
  • Total compensation includes base salary, bonus, and equity.

Interested in this position?

Apply directly on the company website

Apply Now

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