RemoteLeaf Logo
Log in Sign up

Customer Success Manager

2 months ago
Pakistan
Senior
Customer Success Manager
Customer and Technical Support
CRM HubSpot
Apply Now
Creative Chaos

Creative Chaos

Creative Chaos is an integrated technology innovation firm that helps startups and enterprises bring their ideas to life through web, mobile, and IoT solutions.

Internet Software & Services
251-1K
Founded 2000
View All Jobs 125

Description

  • Serve as the primary relationship owner for assigned client accounts.
  • Conduct regular client check-ins, business reviews, and strategic conversations.
  • Build trusted advisor relationships with client decision-makers and stakeholders.
  • Gather client feedback, understand goals, and proactively address concerns.
  • Maintain high levels of client satisfaction and retention.
  • Identify upselling and cross-selling opportunities within existing accounts.
  • Analyze client needs and recommend service upgrades based on complexity, volume, and growth.
  • Collaborate with sales and finance teams to expand account value and lifetime revenue.
  • Act as the bridge between clients and internal accounting teams.
  • Monitor service quality, escalate issues, and coordinate timely resolution.
  • Support onboarding and guide clients through tools, workflows, and expectations.
  • Maintain accurate client records and CRM updates in HubSpot.
  • Keep playbooks, SOPs, and customer-facing documentation current.
  • Track customer health metrics and engagement activities.
  • Work closely with accounting, finance, controller, and operations teams to stay aligned on client needs.

Requirements

  • Bachelor’s degree in Finance, Accounting, or Business Management.
  • 5+ years of experience in Customer Success, Technical Account Management, or a related role.
  • Strong technical aptitude with the ability to understand and explain complex software solutions.
  • Experience with CRM and customer success platforms such as HubSpot or Gainsight.
  • Excellent communication and interpersonal skills for managing diverse customer relationships.
  • Proactive problem-solving skills and the ability to manage multiple customer accounts.
  • Familiarity with SaaS products, APIs, and integrations.
  • Ability to deliver training and presentations to both technical and non-technical audiences.
  • Experience working with executive-level stakeholders is preferred.
  • Strong emotional intelligence, adaptability, and a customer-oriented mindset are preferred.
  • Commercial awareness and a growth mindset are preferred.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Bluesight

Senior Customer Success Manager - Strategic Accounts

Bluesight 51-250 Pharmaceuticals

Bluesight is hiring a remote Senior Customer Success Manager, Strategic Accounts to grow and retain key healthcare technology customers by strengthening executive partnerships, increasing solution adoption, and driving measurable customer and revenue value.

United States Full-time Senior Customer Success Manager
$100k-$115k
Salesforce
23 hours, 10 minutes ago
Podium

Strategic Customer Success Manager - Enterprise (OEM)

Podium 1K-5K Internet Software & Services

Podium is seeking a Strategic Customer Success Manager to support enterprise automotive OEM clients, drive adoption and measurable value from its AI-powered interaction platform, and increase retention and revenue.

United States Full-time Mid Level Customer Success Manager
CRM
23 hours, 10 minutes ago
Maven Clinic

Customer Success Director

Maven Clinic 251-1K Health Care Providers & Services

Maven Clinic is seeking a strategic Customer Success Director to manage complex employer partnerships through its health plan channel, driving retention, renewals, expansion, and measurable business and clinical outcomes.

United States Full-time Lead Customer Success Manager
$150k-$175k
CRM Looker Salesforce
23 hours, 10 minutes ago
Agiloft

Strategic Customer Success Manager – Remote

Agiloft 51-250 Capital Markets

Agiloft is hiring a Strategic Customer Success Manager to guide high-value customers through adoption, value realization, retention, and growth across complex SaaS engagements.

United Kingdom Full-time Senior Customer Success Manager
23 hours, 25 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers