RemoteLeaf Logo
Log in Sign up

Customer Success Manager

1 week ago
Pakistan
Senior
Customer Success Manager
Customer and Technical Support
CRM HubSpot
Apply Now
Creative Chaos

Creative Chaos

Creative Chaos is an integrated technology innovation firm that helps startups and enterprises bring their ideas to life through web, mobile, and IoT solutions.

Internet Software & Services
251-1K
Founded 2000
View All Jobs 123

Description

  • Serve as the primary relationship owner for assigned client accounts.
  • Conduct regular client check-ins, business reviews, and strategic conversations.
  • Build trusted advisor relationships with client decision-makers and stakeholders.
  • Gather client feedback, understand goals, and proactively address concerns.
  • Maintain high levels of client satisfaction and retention.
  • Identify upselling and cross-selling opportunities within existing accounts.
  • Analyze client needs and recommend service upgrades based on complexity, volume, and growth.
  • Collaborate with sales and finance teams to expand account value and lifetime revenue.
  • Act as the bridge between clients and internal accounting teams.
  • Monitor service quality, escalate issues, and coordinate timely resolution.
  • Support onboarding and guide clients through tools, workflows, and expectations.
  • Maintain accurate client records and CRM updates in HubSpot.
  • Keep playbooks, SOPs, and customer-facing documentation current.
  • Track customer health metrics and engagement activities.
  • Work closely with accounting, finance, controller, and operations teams to stay aligned on client needs.

Requirements

  • Bachelor’s degree in Finance, Accounting, or Business Management.
  • 5+ years of experience in Customer Success, Technical Account Management, or a related role.
  • Strong technical aptitude with the ability to understand and explain complex software solutions.
  • Experience with CRM and customer success platforms such as HubSpot or Gainsight.
  • Excellent communication and interpersonal skills for managing diverse customer relationships.
  • Proactive problem-solving skills and the ability to manage multiple customer accounts.
  • Familiarity with SaaS products, APIs, and integrations.
  • Ability to deliver training and presentations to both technical and non-technical audiences.
  • Experience working with executive-level stakeholders is preferred.
  • Strong emotional intelligence, adaptability, and a customer-oriented mindset are preferred.
  • Commercial awareness and a growth mindset are preferred.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Dragos

Senior Customer Success Manager

Dragos 251-1K Professional Services

Dragos is hiring a Senior Customer Success Manager for North America to support industrial cybersecurity customers by driving adoption, retention, and measurable business outcomes.

United States Full-time Senior Customer Success Manager
$140k-$140k
Cybersecurity Salesforce
13 hours, 23 minutes ago
Counterpart Health

Provider Success Manager - Montgomery, Alabama

Counterpart Health 51-200 hospital & health care

Counterpart Health is hiring a Provider Success Manager to manage primary care provider partnerships and drive adoption of its Counterpart Assistant platform in value-based care settings.

United States Full-time Senior Account Manager Customer Success Manager
$108k-$140k
13 hours, 38 minutes ago
D2B

AP - Salesforce Analyst/Admin

D2B Professional Services

Senior Salesforce Consultant role at a company supporting Salesforce services, customer onboarding, and product adoption through business analysis and delivery coordination.

Philippines Full-time Senior Customer Success Manager Technical Support Engineer
CRM Salesforce
13 hours, 53 minutes ago
Pavago

Client Success Manager

Pavago IT Services

Pavago is hiring a remote Client Success Manager to manage client relationships, renewals, and account growth for a scaling marketing agency serving roofing and home services businesses.

United States Full-time Mid Level Customer Success Manager
14 hours, 8 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers