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Support Operator

3 days, 4 hours ago
Poland, Ukraine
Full-time
Mid Level
Customer Support
Technical Writing and Documentation
CRM
Apply Now
Creatio

Creatio

Creatio offers a comprehensive low-code platform designed to automate industry workflows and customer relationship management (CRM), featuring a suite of tools that includes sales force automation, marketing automation, and help desk software.

Internet Software & Services
501-1000
Founded 2013
$68M raised
View All Jobs 60

Description

  • Handle, prioritize, assign, and proactively resolve incoming support cases.
  • Monitor the support queue and maintain ownership of cases through resolution.
  • Provide customers with guidance on Creatio products and related services.
  • Process service requests, including cloud actions, licensing, and SLA activation.
  • Keep customers informed of case progress and expected resolution timelines.
  • Manage escalations and critical customer situations with a solution-oriented approach.
  • Communicate with customers by phone, chat, email, and remote support sessions.
  • Create and maintain knowledge base articles and internal support documentation.
  • Collect customer feedback, identify recurring issues, and improve support processes and service quality.
  • Provide content feedback and improvement suggestions to the Academy team.

Requirements

  • Experience in customer support or technical support roles.
  • Strong understanding of HelpDesk or ServiceDesk operations.
  • Excellent written and verbal communication skills.
  • Ability to explain technical concepts clearly to users.
  • Ability to manage escalations and critical cases effectively.
  • Proficiency with office software, email clients, and web browsers.
  • Basic understanding of PC architecture and networking.
  • Foundational knowledge of databases and DBMSs (preferred).
  • Strong teamwork skills and ability to manage multiple tasks simultaneously.
  • English proficiency at B2 level or higher.

Benefits

  • Clear career paths, mentorship, and continuous learning opportunities.
  • Flexible work arrangements and wellbeing initiatives.
  • Recognition-focused culture with opportunities to contribute ideas and make an impact.
  • Competitive compensation and benefits package, varying by country of residence and employment type.

Interested in this position?

Apply directly on the company website

Apply Now

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