Product Specialist

1 week, 1 day ago
Junior
Product Management
Coveo

Coveo

Coveo uses AI to personalize millions of digital experiences for every single one of your customers, dealers, partners and employees.

Internet Software & Services
251-1K
Founded 2005

Description

  • Manage and prioritize support cases to deliver timely, high-quality resolutions.
  • Investigate technical issues by gathering context, reproducing problems, and identifying root causes.
  • Collaborate with R&D and other cross-functional teams to resolve complex cases.
  • Communicate clearly with clients and guide them through solutions.
  • Document solutions and create reusable content for clients and teammates.
  • Participate in team meetings and contribute to continuous improvement initiatives.

Requirements

  • Passion for technology and web development.
  • Knowledge of Python, JavaScript, CSS, and HTML.
  • Strong written and verbal communication skills.
  • Professional English communication skills for working primarily with U.S.-based clients.
  • An organized approach with the ability to manage multiple priorities.
  • Ability to thrive in a fast-paced environment.
  • Teamwork and collaboration mindset.
  • Problem-solving ability for complex issues.
  • A growth-oriented attitude and willingness to learn.
  • Transferable skills are valued; not every qualification is required.

Benefits

  • Accessible employment practices and accommodation support during the recruitment process.
  • Inclusive hiring commitment regardless of age, gender, disability, gaps in CV, or ethnic background.
  • Opportunities to work with a knowledgeable support team and hands-on client interactions.
  • A collaborative environment without rigid hierarchies or isolated cubicles.

Interested in this position?

Apply directly on the company website

Apply Now

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