Customer Success Manager - Commercial

4 weeks, 1 day ago
Full-time
Mid Level
Customer and Technical Support
Covalent

Covalent

Covalent enhances manufacturing performance by providing a platform that improves workforce training, operational insights, and efficiency, ultimately increasing productivity and reducing downtime in manufacturing environments.

Gas Utilities
11-50
Founded 2017

Description

  • Own and grow a book of Commercial accounts end-to-end.
  • Monitor account health and usage metrics and take proactive action.
  • Identify churn risks early and implement mitigation plans.
  • Conduct training and adoption sessions for customers.
  • Partner with Sales, Implementation, and Product to solve customer problems.
  • Maintain accurate documentation, notes, and account visibility.
  • Identify and drive upsell and expansion opportunities.
  • Own renewal outcomes by maximizing customer value realization, engagement, and long-term growth.
  • Serve as a trusted advisor for Commercial clients.

Requirements

  • 3+ years in a customer-facing role at a technology company.
  • Experience owning your own book of business, ideally in Commercial or startup environments.
  • Proven track record of solving problems independently and driving results.
  • Strong communication skills, with clear, confident, and persuasive communication.
  • Highly organized with strong attention to detail.
  • Comfortable working with ambiguity and defining your own processes.
  • Self-starter who thrives in a fast-moving, scrappy environment.
  • Experience with tools like Zendesk, Jira, or analytics platforms.
  • Previous experience in SaaS.
  • Knowledge of, and work history within, the manufacturing or industrial markets.
  • Must meet Export Control compliance requirements and be a US Person as defined by 22 C.F.R. § 120.15, including U.S. citizens, lawful permanent residents, refugees, or asylees.

Benefits

  • Competitive base salary and benefits.
  • Fully remote work environment.
  • Home office stipend.
  • Learning and Development program.
  • Opportunities for professional development and career growth.
  • Early contributor role in a growing customer organization.
  • Direct ownership and customer impact.
  • Opportunity to work with company leadership and a highly collaborative cross-functional team.

Interested in this position?

Apply directly on the company website

Apply Now

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