Principal Delivery Strategy and Operations

11 hours, 48 minutes ago
Full-time
Lead
Project and Program Management
Coupa Software

Coupa Software

Coupa Software is the premier cloud-based finance platform, empowering companies worldwide to optimize spend, boost profits, and reduce costs with a comprehensive suite of modules.

Internet Software & Services
1K-5K
Founded 2006

Description

  • Work with Services Sales and Delivery leaders to turn broad questions into clear problem statements and practical plans.
  • Analyze how systems, tools, incentives, and behaviors interact across the services lifecycle to identify root causes and durable solutions.
  • Own initiatives from idea through outcome while working across teams in the business.
  • Build clear frameworks to compare scenarios, understand tradeoffs, and translate business questions into analytical requirements.
  • Partner with analytics and technical teams to build models and outputs that support decision-making.
  • Identify opportunities where advanced analytics and machine learning can improve forecasting and delivery.
  • Design and stand up new business processes where none currently exist.
  • Develop metrics, operating routines, decision processes, and organizational improvements to support simplification, standardization, and scale.
  • Partner with Delivery, Finance, and Regional Operations to align on priorities.
  • Define dashboard and reporting needs for different audiences, balancing accuracy with practicality.

Requirements

  • 10+ years of experience in management consulting, strategy and operations, or business operations.
  • Experience solving complex multi-team problems and working with senior or executive leaders.
  • Strong analytical and Excel skills, including modeling and scenario analysis.
  • Experience with BI tools, preferably Power BI or Sigma.
  • Experience partnering with data and engineering teams.
  • Ability to think systemically and evaluate second- and third-order effects.
  • Strong communication skills with the ability to simplify complex topics.
  • Ability to work independently in ambiguous environments.
  • Preferred experience in Professional Services, consulting, or subscription-based businesses.
  • Preferred familiarity with forecasting, scoring models, validation, and collaboration with data science on machine learning projects.

Benefits

  • Two company-wide paid Global Wellness Days each year.
  • Paid birthday time off.
  • 40 hours of paid Volunteer Time Off annually.
  • Free, confidential 24/7 Employee Assistance Program support.
  • Business travel protection through Zurich Travel Assist.
  • Generous monetary referral bonus program.
  • Location-specific benefits, including medical, dental, retirement/pension, and life or accident protection.

Interested in this position?

Apply directly on the company website

Apply Now

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