Education Services Manager - 11689

8 hours, 26 minutes ago
Senior
Project and Program Management
Coupa Software

Coupa Software

Coupa Software is the premier cloud-based finance platform, empowering companies worldwide to optimize spend, boost profits, and reduce costs with a comprehensive suite of modules.

Internet Software & Services
1K-5K
Founded 2006

Description

  • Define and execute the vision, strategy, and roadmap for the certification and credentialing program.
  • Manage a three-tier credentialing structure including certifications, micro-certifications, and certificates of completion.
  • Lead end-to-end exam design, blueprinting, beta testing, and psychometric validation using Certiverse.
  • Partner with internal and external SMEs to conduct job task analyses and align assessments to real-world personas.
  • Own the relationship, sandbox testing, and deployment of Certiverse.
  • Maintain and monitor AI proctoring operations for secure global testing.
  • Manage digital badge automation and delivery through Accredible.
  • Track program KPIs including registration volume, pass/fail rates, renewals, and financial ROI.
  • Design and deploy AI prompts and utilities to accelerate content development and metadata generation.
  • Work in an Agile delivery model to rapidly respond to product updates.

Requirements

  • 5+ years of experience leading credentialing, certification, or psychometric exam development programs in a high-growth Enterprise SaaS environment.
  • Experience with Certiverse or an equivalent rapid exam development platform.
  • Experience with Accredible or an equivalent digital badging platform such as Credly.
  • Strong understanding of psychometrics, including blueprinting, cut-score studies, beta testing analytics, and item writing.
  • Experience integrating AI tools such as large language models or Gemini into workflows.
  • Experience working in Agile project environments, such as Asana-driven sprint cycles.
  • Strong stakeholder management and collaboration skills across Product, Partner Enablement, and Customer Success.
  • Bachelor’s or Master’s degree in Industrial-Organizational Psychology, Educational Measurement, Instructional Design, or a related field, or equivalent practical credentialing experience.

Interested in this position?

Apply directly on the company website

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